- Team LeadResponsibilitiesPerforms all responsibilities for PSR-IIIGuide PSR staff to better business outcomesEnsures office protocols are enforcedAssists in training PSR'sAssists in hiring process of new PSR'sPerforms all other duties as assignedAssist in the supervision of work and performance of clinic staff and other support staff, as instructed, including input for performance reviews and corrective action plans as neededAssist with interviewing new PSR candidates and providing inputOversee and train new and existing staff as directed by practice managerPerform other administrative tasks as assigned by the practice managerAssist with other administrative projects and tasks as neededTeam leads are the first chain in the management ladder.
-
Customer Service Representative
4 weeks ago
Northwestern Medicine Woodstock, United States Part timeDescription · The Customer Service Representative reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accredit ...
-
Clinical Service Representative
3 days ago
Piedmont Urgent Care by Wellstreet Woodstock, GA, United StatesExciting news We are hiring Medical Assistants (must have diploma or certification) and EMT's at our Woodstock location. · Scheduling is 8am - 8pm, 3 shifts/week for full time on a floating schedule. Rotating weekends and holidays are required. · ROLE & RESPONSIBILTIES: · Prepare ...
-
Customer Service Representative
2 weeks ago
American Leak Detection of Greater Atlanta Woodstock, United StatesJob Description · Job DescriptionThe Customer Service Representative at American Leak Detection of NAME is responsible for answering customer questions, scheduling appointments, and dispatching/routing our technicians for daily jobs. The Customer Service Representative (CSR) will ...
-
Customer Service Representative
2 weeks ago
National Veterinary Associates Woodstock, United StatesMust love dogs (Cats are great too). We are looking for a client service superstar. If you enjoy working with people that love their four-legged family members of any variety, we want you on our team. Working in the veterinary industry offers a Customer Service Representative, Cu ...
-
Customer Service Representative
2 weeks ago
American Leak Detection of Greater Atlanta Woodstock, United StatesJob Description · Job DescriptionThe Customer Service Representative at American Leak Detection of Atlanta is responsible for answering customer questions, scheduling appointments, and dispatching/routing our technicians for daily jobs. The Customer Service Representative (CSR) w ...
-
Clinical Service Representative
1 day ago
Piedmont Urgent Care by Wellstreet Woodstock, United StatesJob Description · Job DescriptionExciting news We are hiring Medical Assistants (must have diploma or certification) and EMT's at our Woodstock location. · Scheduling is 8am - 8pm, 3 shifts/week for full time on a floating schedule. Rotating weekends and holidays are required. · ...
-
Clinical Service Representative
1 week ago
Piedmont Urgent Care by Wellstreet Woodstock, United StatesJob Description · Job DescriptionWe are looking to fill our back office with friendly and personable staff: Medical Assistants and EMT's are welcome to apply · Scheduling is 8am-8pm. Full time is 3 days per week. There are rotating weekends and occasional holidays involved in the ...
-
Clinical Service Representative
6 hours ago
WellStreet Urgent Care Woodstock, United StatesExciting news We are hiring Medical Assistants (must have diploma or certification) and EMT's at our Woodstock location.Scheduling is 8am - 8pm, 3 shifts/week for full time on a floating schedule. Rotating weekends and holidays are required.ROLE & RESPONSIBILTIES:Prepare patient( ...
-
Clinical Services Representative,
1 week ago
Piedmont Urgent Care by Wellstreet Woodstock, United StatesJob Description · Job DescriptionWe are looking to fill our back office with friendly and personable staff: Medical Assistants and EMT's are welcome to apply · Scheduling is 8am-8pm. Full time is 3 days per week. There are rotating weekends and occasional holidays involved in the ...
-
Insurance Customer Service Representative
2 weeks ago
The David Cochran Agency dba Mosaic Insurance Woodstock, United StatesJob Description · Job DescriptionAre you looking for an opportunity to put your skills to better use? · If you are looking for your next career opportunity, there is no need to look any further. Mosaic Insurance Group in Woodstock, GA, is looking to hire a Full-Time Insurance Cus ...
-
Insurance Customer Service Representative
2 weeks ago
Beau Odell-Farmers Insurance Agency Woodstock, United StatesJob Description · Job DescriptionOur office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing ...
-
Clinical Service Representative
5 days ago
WellStreet Woodstock, United States**WellStreet Urgent Care** · **Clinical Service Representative - Woodstock** · **Woodstock, GA - Full Time** · ****This position is for our Woodstock location at 285 Ridgewalk Pkwy, Woodstock 30188.**** · **$1,000 sign on bonus eligible for positions starting before 12/31/21. ...
-
Customer Service Representative
3 weeks ago
Triangle Home Services Holly Springs, United StatesJob Description · Job DescriptionThis is an in-office position. Successful candidates will be expected to work from our Holly Springs, North Carolina headquarters. · Pay: Starting at $16 Hourly - Plus Commission · Are you a customer-focused communicator and love to make sales? Ar ...
-
Customer Service Representative
1 week ago
Omega Enterprises Candler-McAfee, United StatesFor 70 years, we have been dedicated to providing quality and commitment to our customers in Candler-McAfee. Our flat hierarchies and short decision-making processes allow for quick responses to customer inquiries. Flexibility is not only a promise to our customers, but is also d ...
-
Customer Service Representative
2 days ago
Northwestern Medicine Woodstock, United StatesThe **Customer Service Representative** reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standa ...
-
Customer Service Representative
2 days ago
Northwestern Medicine Woodstock, United StatesThe **Customer Service Representative** reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standa ...
-
Customer Service Representative
1 week ago
Doug Veach - State Farm Agent Woodstock, United States**ROLE DESCRIPTION**: · As a licensed customer service representative with State Farm Agent Doug Veach, you will become part of a professional office team that feels more like a family than co-workers. By assisting clients with their needs, you will be rewarded with a sense of sa ...
-
Customer Service Representative
1 week ago
Apex Solutions Atlanta, United StatesAbout the Company · Together, let's make things simple: Unleash your drive and unleash the full potential of your talents at ARTUS GROUP. Since 1981, we have combined the comprehensive, traditional role of an insurance broker with the services of a modern consulting company in 15 ...
-
Customer Service Representative
2 weeks ago
EKS Solutions Woodstock, United States**Benefits**: · - Competitive salary · - Opportunity for advancement · - Training & development · Responsible for maintaining high standards of customer service by developing and implementing effective policies and procedures. Supports sales staff and collaborates with other depa ...
-
Customer Service Representative
1 week ago
Jan Rooney - State Farm Agent Woodstock, United States**Overview**: · Are you ready to join a dynamic team that's been making waves in the insurance industry since 2014? Look no further Our agency is expanding, and we're seeking passionate individuals to join us on our journey. With an office in Georgia - we offer flexible schedulin ...
Patient Service Representative - Woodstock, United States - Southeast Primary Care Partners
Description
At Southeast Primary Care Partners and Southeast Medical Group, we strive to be the industry's leading healthcare provider and employer of choice.
Our mission is to provide the best quality healthcare and bettering the lives of the people and communities we serve.
Every team member is essential part to our continuous improvement; the selection, development and future growth of our exceptional talent remain the key to our success.
Our organization supports an environment for our employees to explore their potential and professional development.We reward innovation and creativity that sustains the future success of our teams and mission in a constantly evolving landscape.
We embrace diversity, collaboration and growth. Our team comprises highly-trained, passionate professionals of all backgrounds and disciplines who bring unique skills and passion.We believe that all lives are entitled to the best possible care, and our steady expansion brings forth career opportunities in a growing list of cities and states across the Southeast.
Apply today, if you are ready to grow-innovate-create, and serve amongst a top-tier team driving the future of value-based healthcareJob SummaryThe Patient Services Representatives is responsible for greeting (checking in and checking out), scheduling patients, and collecting, recording and balancing payments.
RequirementsPatient Service Representative-lResponsibilitiesGreets patients as they arrive and manages 20-minute wait time.Assists patient with intake processes including copying required documents.
Collects co-payments, co-insurance and deductibles and issues receipts.
Manages cashier box and daily deposits according to company policies.
Processes walk-in patients and visitors.
Answers phones and schedules appointments (special focus on physician requested return visits).Schedules referrals as indicated.
Assists with patient outreach as applicable (e.g., next-day reminders).Manages medical records (maintains, files/scans, prepares for schedule).Ensures all correspondence is scanned and/or filed in timely manner.
Performs all other related duties as assignedEducation, Experience and SkillsHigh school graduate or GED required.One year of related work experience including data entry.
Working knowledge of medical office procedures and medical terminology.
Ability to accurately sort and file materials by alphabetic or numeric systemsEffective communication and customer service skills required (AIDET).Successful initial competency assessment, following rotational training.
Excellent interpersonal skillsAbility to always communicate clearly and effectively with patients and other external parties in a courteous and friendly mannerMust be detail-oriented and highly organizedFirm grasp on administrative processes, and organizational policiesKnowledge of patient care and examination proceduresMust be able to maintain confidentiality at all timesMicrosoft Office SuiteICD-10 and CPT experience preferredProficient in patient check in, check out and referral process.
Patient Service Representative-IIResponsibilitiesPerform all responsibilities for PSR-IAssist in training and evaluation of new hiresAssisting other PSRs and providers in needAssisting PSR-Team Lead as directedSolves issues of moderate complexityAssists in training of new PSR'sPerforms all other related duties as assignedPatient Service Representative-lllResponsibilitiesPerforms all responsibilities for PSR-IIInforms patients about delays and wait timesMaintain confidentiality pf Patient PHI and other related information according to Practice practices and HIPPAReviews end of day reporting and confirms that all Medicare patients are scheduled for MCAWE.
Answers any questions patients may have.Assist with achievement of new patient goals by discussing positive qualities of the practice during check out.
Understands practice goals and new patient processAssist in re-evaluation and retraining process for PSRs on PIP or other competency improvement plansMake sure early and late PSRs schedules are setAssist practice manager on clinical tasks as directedAssist with patient complaints as neededGuide patients and clinical staff to the proper authority for any issuesAssist with clinic scheduling problem solving, patient wait times, and other areas of concern to increase efficient and quality servicesPerforms all other related duties as assignedPatient Service Representative
Handles problems and complaints from staff members.
Any situations that are beyond the team leads abilities will be escalated up to the manager for resolution.
Team leads are responsible for their assigned PSRs. Duties include ensuring PSR tasks are completed and ensuring training requirements are up to date (e.g., LMS courses)
Performs other duties as assigned by managementPhysical & Mental Requirements:
Ability to lift up to 50 poundsAbility to push or pull heavy objects using up to 50 pounds of forceAbility to sit for extended periods of timeAbility to stand for extended periods of timeAbility to use fine motor skills to operate office equipment and/or machineryAbility to receive and comprehend instructions verbally and/or in writingAbility to use logical reasoning for simple and complex problem solvingAbility to travel to multiple locations to support business needs as required
