Director of Operations - Knoxville, United States - OnLine Transport, Inc.

Description

Director of Operations

Frontier Transport is looking for an experienced Director of Operations who will lead and develop the strategy to deliver a Best-in-Class experience for our customers, drivers, and employees. This individual must have experience leading and growing an asset-based Truckload operation with multi-site accountability. The successful candidate will combine excellent interpersonal skills with an understanding of established KPIs for both revenue/utilization and cost management to exceed established targets.

Job Type: Full-time

Location: Knoxville, TN.

Travel: 25%

Responsibilities:

• Ensure full and appropriate utilization of company equipment and labor.
• Set goals, mentor and coach department employees to assist in meeting established goals.
• Establish a culture of Safety First in all actions and ensure risk mitigation actions are executed.
• Build and maintain a positive work environment recognizing and valuing team members and their contributions. Maintain frequent communication within Terminal locations and across organizations.
• Work with Regional Director to improve upon revenue and profit (Realigning the network, Adjusting Lanes, etc.)
• Provide input and assistance in the development and implementation of procedures and standards of service to effectively support and achieve performance results and customer satisfaction.
• Maintain customer satisfaction, provide problem solving resources, and handle escalated customer issues.
• Develop actions to manage variable cost inputs (Fuel, Out of Route Miles, Deadhead %)
• Maintain a safe and clean working environment and comply with federal, state, and corporate safety and environmental activities.
• Embrace, promote and lead continuous improvement efforts.
• Other duties as assigned.

Experience:

• 5+ years of prior experience in the Trucking and / or Transportation industry
• 2+ years of experience in an Operations leadership role leading multiple sites.
• Proven ability to train, supervise, evaluate and provide work direction and guidance to others.
• TMW and or Samsara Software experience preferred.
• Prior experience growing and scaling Terminal Operations in an Asset operation.
• Comprehensive knowledge of regulations impacting daily operations (i.e. national / state level DOT regulations)
• Hands-On Leadership Ability
• Excellent communication skills (written and verbal)
• Ability to analyze situations accurately and adopt an effective course of action.

We offer a strong benefits package including:

• Health care: Medical, Dental and Vision
• Health Savings Account
• Insurances: Short-Term Disability, Long-Term Disability, and Company Paid Life Insurance
• Paid Vacation/PTO
• 401K Plan with company match
• Access to company resort Gatlinburg, TN