- Answer incoming calls in Spanish and English
- Provide information about homecare assistance programs
- Explain eligibility and documentation requirements
- Collect application information
- Help customers navigate and complete the enrollment process
- Coordinate with internal and external stakeholders as needed to ensure accurate and timely enrollment
- Research and resolve customer issues
- Document information and outcomes as necessary
- Follow policy and procedure guidelines
- Fluency in Spanish and English
- Excellent written and verbal communication skills
- A friendly demeanor
- The ability to interact with emotional patients with patience and empathy
- Strong critical thinking, troubleshooting, and problem-solving skills
- Able to multitask while maintaining attention to detail
- Comfortable discussing money
- Good computer skills, including proficiency with Microsoft Office software and web-based applications
- Able to maintain confidentiality and secure sensitive information
- Internet: High-speed, hardwired internet (no WiFi or satellite)
- Operating System: Windows 10 or 11
- 1 GB of free RAM
- Browser: Google Chrome
- Monitor: Dual monitors preferred
- Sound: Sound card (standard on most computers)
- Virus Protection: Up-to-date anti-virus software
- Headset: USB noise-canceling headset
- One-on-one mentorship
- Free certification and ongoing development opportunities
- The opportunity to earn up to $500 in incentives after successful completion of certification
- The freedom and flexibility to choose your own schedule, within the client s hours of operation
- The chance to achieve better work-life balance
Remote Customer Service Representative English/Spanish - Los Angeles, United States - NexRep
Description
Bilingual Customer Service Rep/Enrollment Coordinator Spanish/English - Work From Home
Status: Remote, W-9 (Independent Contractor)
Help connect seniors and chronically ill individuals with the homecare resources they need:
As a Bilingual Customer Service Representative, you ll be taking inbound calls in Spanish and English from people who are seeking information about homecare assistance programs that can empower them to remain in the comfort of their own home. You ll help connect them with the support and resources they need by providing program details, explaining requirements, and helping them complete the enrollment process.
If you re a patient, empathetic individual with good computer skills, fluency in Spanish and English, and a passion for providing outstanding service, this work from home customer service opportunity may be just what you re looking for.
This remote, flexible opportunity pays independent contractors $14/hour.
What You ll Be Doing
About You
At least one year of prior customer care experience is preferred. In addition, successful Customer Service Representatives have the following characteristics:
Your Home Office Environment
To be a Bilingual Customer Service Representative, you will need a Windows PC. Chromebooks and Macs cannot be used. You will need a computer and equipment meeting the following specifications, at a minimum:
Where NexRep Contracts
NexRep contracts with people in 32 states. The only states we do not currently contract in are: AR, AZ, CA, CO, CT, DC, HI, IL, MA, MD, ME, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone outside of the US.
Remote and Flexible
You ll be taking calls and making money from the comfort of your own home.
Plus, you ll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don t. You ll have the freedom to schedule around your own needs, the needs of your family, and the important events in your life.
Hours of operation are Monday through Friday, 8:00 AM 6:00 PM EST. You ll have the flexibility to set your own schedule within that block. Peak times are 9:00 AM - 3:00 PM EST, especially on Mondays and Tuesdays, making this a particularly great opportunity for someone with availability at those times.
Pay and Perks
This customer service opportunity pays independent contractors $14 per hour.
Plus, your remote, independent contractor status allows you to work in the comfort of your own home or anywhere in the US you can meet the office requirements.
You ll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility. In addition, you ll receive:
You ll also be able to take advantage of NexRep Perks, a program that recognizes the service provided by independent contractors to NexRep s clients and their customers via the NexRep Marketplace platform. With the NexRep Perks program, you ll have the opportunity to earn Perks points. As those points add up, you ll unlock access to Perks - exclusive discounts and savings on a variety of common expenses such as health and dental coverages, banking services, legal and technical support, and more
Please note that NexRep is connecting independent contractors to exclusive discounts and savings opportunities and is not providing employee benefits nor establishing an employee benefit program. Each independent contractor makes their own decision whether to engage with a Perks Partner. NexRep receives no compensation in any form from the Perks Program.