Visitor Experience Team Leader - Frankfort, United States - Sazerac

Description

Job Description

/Responsibilities

The Visitor Experience Team Leader - Gift Shop & Merchandising is responsible for supervising and facilitating all operations that occur at the Buffalo Trace Distillery Gift Shop including managing and developing Gift Shop Associates. The leader ensures the Gift Shop is always aesthetically pleasing, well stocked, and show ready. The leader strives to create raving fans of Buffalo Trace Distillery by offering exceptional merchandise, world class service, and experiences.

Responsibilities:

Managing and mentoring team members

Interview, hire, train and develop team members; provide team with timely feedback, both formal and informal

Actively participate in team member performance management

Create daily team schedule so that the right people are in the right place at the right time according to business needs

Order fullfillment - assist with ordering merchanidse and supplies as needed

Model unbeatable customer service from first interaction to follow-up

Ensure that operational tasks are completed throughly and efficiently, including restocking, merchandising, inventory cycle counting, cleaning, etc.

Conduct opening and closing cash register procedures, make change orders, and create daily cash deposits

Collaborate with department leaders to develop short and long-term business plans to meet and exceed KPIs

Qualifications/Requirements

Requirements:

Ability and willingness to work non-traditional hours (nights/weekends)

Excellent oral and written communication skills

High School diploma or GED equivalent

Must be a team player

Ability to project a professional image

Ability to communicate with all levels of an organization

Preferred Qualifications:

Working knowledge of Microsoft Office Products (Word, Excel, and Outlook)

3 years' supervisory experience

5 years' in customer service/retail

1 year experience dealing with VIP guests

Undergraduate Degree

Sazerac and its affiliates engage in personnel decisions and administer our personnel policies without regard to race, religion or creed, color, sex or gender (including pregnancy), sexual orientation, gender identity or expression, age, national origin, ancestry, citizenship, disability, status as a protected veteran, genetic information, or any other legally protected characteristic. We affirm in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws.

Sazerac requires all team members to act responsibly around alcohol and to responsibly consume alcohol. As such, the Company evaluates alcohol related offenses as part of its background check processes.