Lead Care Manager - Santa Clara, United States - VyncaCare
Description
Join the vibrant and invigorating journey at Vynca, where our pace is exhilarating and our spirit entrepreneurial At the heart of Vynca lies a deep-seated passion about transforming care for individuals living with complex social and clinical needs.
Were not just a team; we're a close-knit community united in our dedication to caring for each other and those we serve.
Together, we forge paths of success, guided by our unwavering core values:Excellence, Compassion, Curiosity, and Integrity.
About the job We're seeking an exceptional Lead Care Manager to join our team in Santa Clara, CA.
Under the direction of the Director of Enhanced Care Management, ECM Clinical Manager and/or ECM Program Manager, the Lead Care Manager (LCM) serves as the clients primary point of contact and works with all their providers such as doctors, specialists, pharmacists, social services providers, and others to make sure everyone is in agreement about the clients needs and care.
The LCM manages client cases, coordinates health care benefits, provides education and facilitates member access to care in a timely and cost-effective manner.
The LCM collaborates and communicates with clients caregivers/family support persons, other providers and others in the Care Team in order to promote wellness, recovery, independence, resilience, and member empowerment, while ensuring access to appropriate services and maximizing member benefit.
Working hours are 8:30am-5:00pm PTWhat youll do In-Person and Remote care management duties as described below: Assess member needs in the areas of physical health, mental health, SUD, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and referral and linkage to community-based services and supportsOversees the development of the client care plans and goal settingsOffer services where the member resides, seeks care, or finds most easily accessible, including office-based, telehealth, or field-based servicesConnect clients to other social services and supports that are neededAdvocate on behalf of the client with health care professionals (e.g. PCP, etc.)
Utilize evidence-based practices, such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principlesConduct outreach and engagement activities in order to facilitate linkage to the ECM program and log activity in the Client Relationship Management (CRM) systemEvaluate clients progress and update SMART goalsProvide mental health promotionArrange transportation (e.g., ACCESS)Complete all documentation, including outcome measures within the timeframes established by the individual care plansMaintain up-to-date patient health records in the Electronic Medical Record (EMR) system and other business systemsComplete monthly reporting to ensure program complianceAttend training as assignedYour experience & qualifications Willing and able to work Monday-Friday 8:30am-5:00pm, both in the field and remotely.2+ years experience as a care manager, care navigator, or community health worker supporting vulnerable populationsWorking knowledge of government and community resources related to social determinants of healthClean driving record, valid driver's license, and reliable transportationExcellent oral and written communication skillsPositive interpersonal skills requiredMust have general computer skills and a working knowledge of Google Workspace, MS Office and the internetCompensation & benefits$26-30 hour: The actual hourly rate paid for this position will be based on several factors, including, but not limited to: your prior experience and skills related to the position, geographic location, company needs, and current market demands.
Great humans deserve great benefits At Vynca, full time employees are eligible for benefits such as:
medical, dental, and vision insurance, income protection benefits, PTO, company holidays, 401k, and access to other wellness benefits
Essential organizational duties:
Works at all times within the policies and guidelines of the companyAbility to use video conferencing frequently and consistentlySuccessfully performs the essential duties and responsibilities of the position through the use of physical activities as described below: Regularly requires sitting, standing, walking, talking, use of hands, listening, and observing.
Occasionally requires reaching, stooping, bending, kneeling, and lifting items weighing 25 pounds or less.Ensures effective use of resourcesPlays an active part in the development and maintenance of good relationships with all who have business with the CompanyRespects at all times the confidentiality of information covering patients, staff, and volunteers and is HIPAA compliantPromotes the companys philosophy of compassionate communication toward all patients, relatives, visitors, and coworkersAdditional informationThis job description is not designed to cover or contain all job duties required of the employee.
There may be additional activities, duties and/or responsibilities that are required for this position that are not listed in this job description.
In accordance with Vyncas commitment to leadership and industry-leading care, we require that all employees be vaccinated against COVID and influenza.
Documented and supported requests for religious and medical accommodation may be considered but may not be approved in all circumstances.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Vynca Inc is an Equal Opportunity/Affirmative Action Employer.We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
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