Branch Manager - Worcester, United States - Cross Country Healthcare

Description

BASIC PURPOSE

The Branch Manager plans, directs, and coordinates the day-today operations for the assigned Home Care branch.

ESSENTIAL FUNCTIONS

• Direct all branch activity
• Manage, maintain and increase productivity
• Responsible for long term planning and improvement initiatives with the Area Director of Homecare Services
• Identify and implement creative solutions to complex problems
• Supervise and mentor direct reports through weekly meetings
• Establish and maintain professional and positive relationships with HCT clients
• Troubleshoot client issues as they arise
• Run weekly/daily reports to track branch productivity:
• Run open order report by branch
• Run applicant report by branch
• Attend recruitment meetings as needed and offer ideas for creative recruitment
• Advise on recruitment challenges, informing senior leadership when methods should be modified
• Recruit, hire and train branch personnel
• Supervise staff. Monitor and evaluate performance
• Track employee productivity through weekly and monthly reporting
• Troubleshoot personnel issues as they arise, including but not limited to- disciplinary action and terminations
• Manage internal staffing and schedules, maintaining appropriate in-office coverage at all times, for all departments
• Oversee activity within the department
• Properly manage onboarding costs for HCT client/clients
• Work with centralized compliance department to conduct periodic file audits to ensure that all pre-employment qualifications are being met and files are in compliance throughout the branches
• Ensure that all tasks related to staffing are completed daily
• Ensure that time to fill guidelines are being met
• Train branches on client specific reporting requirements for staffing purposes
• Immediately address questions and concerns from the client
• Partner with payroll department to create internal payroll deadlines
• Review overall payroll for accuracy
• Assist with accurate back-office billing setup through the homecare software
• All other duties as assigned.

Must have the ability to perform the essential functions of the job with or without reasonable accommodation.

QUALIFICATIONS

• Intermediate knowledge of MS office products
• 2+ years of management or supervisory level experience
• 3+ years' related experience in recruitment and/or account management, preferably in healthcare staffing industry.
• Strong computer skills, including the ability to learn new systems
• Bilingual a plus

Education: High School or equivalent required. Bachelor's degree from an accredited college or university or 4 years of comparable experience preferred; or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Preferred traits for success:

• Excellent people skills to manage customer service issues
• Good time management and organization skills are required to keep tasks organized and meet deadlines
• Must possess the ability to motivate and encourage staff for optimal work performance and productivity
• Excellent communication skills
• Ability to lead and motivate
• Familiarity with community resources and ability to work under pressure are essential.
• Experience with business to consumer service industry (preferably in the healthcare industry).
• Strong staffing acumen and sense of urgency.
• Must be able to work a flexible schedule including weekend hours, and/or travel as needed.
• Must have effective phone presentation, excellent problem-solving abilities, negotiation skills and customer service.
• Ability to collaborate with all people/aspects of selling cycle to achieve all goals.