Desktop Support - Nashville
1 month ago
Job summary
The primary responsibility of the IT Specialist I is to enable the client's employees to use technology efficiently.The IT Specialist I is expected to provide advanced technical support and troubleshooting to the client's associates while delivering exceptional customer service.
Responsibilities
- Identify, triage, and resolve technical problems of moderate complexity.
- Accurately document, track, and monitor problems using applicable systems and tools.
- Provide support to end users for computer application system device access hardware issues Accept various projects develop work plans ensure timely completion as directed Must have strong interpersonal skills desire thrive team-oriented environment Install support company-required hardware desktops laptops printers VoIP scanners phones tablets wireless handheld scanners software Be resource IT Platforms Local Backups Local Servers Local Networks etc that may need assistance with projects day-to-day IT infrastructure location they support Help maintain accurate stockroom inventory personal computer devices laptops desktops peripherals monitors keyboards docks Monitor hardware application performance based expected benchmarks feedback IT manager Assist users new technology training introducing new offerings MFA OneDrive Self Service helping clients adapt embrace technology work efficiently Support conferencing collaboration technology leveraging clients solutions Audio Visual displays Teams telephony etc Hardware configuration deployment following clients standards
Job description
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