Customer Success Manager Interiors - San Francisco - Flipspaces Design Labs Inc

    Flipspaces Design Labs Inc
    Flipspaces Design Labs Inc San Francisco

    1 week ago

    Description

    Benefits:

    Company parties

    Opportunity for advancement

    Paid time off

    Training & development

    Key Responsibilities:

    • Serve as the primary relationship manager for key US-based clients, ensuring seamless communication and exceptional client experience.
    • Build and nurture strong client relationships, fostering trust and long-term engagement with senior stakeholders and decision-makers.
    • Handle client escalations and complex issues proactively, ensuring timely resolution and client satisfaction.
    • Manage the end-to-end client lifecycle - from onboarding and project execution to renewals, upselling, and repeat business.
    • Identify and capitalize on opportunities for account growth, cross-selling, and revenue expansion.
    • Collaborate closely with internal teams (design, project management, finance, and marketing) to ensure smooth execution and delivery excellence.
    • Track account performance, analyze client feedback, and share actionable insights with management.
    • Prepare and deliver customized presentations, proposals, and reports tailored to client objectives.
    • Maintain up-to-date records of client interactions and progress through CRM systems.
    • Stay updated on market trends, competitor activities, and business opportunities within the US commercial interiors and real estate space.

    Educational Qualifications:

    • Graduate/Postgraduate degree from a Tier 1 institution specialization in Marketing, Business Management, or a related field preferred.
    • Strong academic record throughout education.

    Work Experience:

    • 6+ years of experience in Key Account Management, B2B Sales, or Client Relations, preferably within the corporate interiors, design, or real estate industries.
    • Proven track record in client retention, revenue growth, and relationship management with international clients (preferably US-based).
    • Experience working with corporate clients, global stakeholders, and channel partners is preferred.

    Functional Knowledge & Technical Skills:

    • Deep understanding of account management, client servicing, and escalation management.
    • Proficiency in MS Office (Word, PowerPoint, Excel) and CRM tools.
    • Ability to interpret business insights, create account growth strategies, and manage client expectations effectively.

    Behavioral Competencies:

    • Exceptional relationship-building and client-handling skills.
    • Strong communication, negotiation, and conflict resolution abilities.
    • Highly self-motivated, target-driven, and proactive in managing client needs.
    • Flexible and adaptable to global time zones and fast-paced business environments.

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