Customer Operations Specialist - Minnetonka, United States - Trimble

Description

Your Title: Customer Operations Specialist

Your Location: Remote, or Minnetonka, MN

Department: NA Mobility Operations

Report To: Manager, Customer Operations

Are you a Process Professional who is looking for the opportunity to disrupt the industry and transform the business?

About Our Transportation Division

Trimble Transportation is in business for optimizing the movement of freight by providing shippers and carriers both mobility, enterprise and visibility software tools they need to run their businesses more efficiently. As the leading provider of Transportation Management Software (TMS), Asset Management Software (AMS), and Fleet Management Software (FMS) we are devoted to propelling companies in the trucking industry toward increased efficiency, lower costs and optimized operations.

Position Overview

This role is responsible for process execution within Customer Operations, emphasizing responsibility for successful tactical process management, process coordination, contributions to updated business process documentation, and contributions to new process testing and specialized areas of operational opportunity within Transportation lines of business. The majority of processes will use standard processes and best practices, with some customer situations requiring further analysis, judgment, and consultation. This role may include participation in continuous and automation-specific improvement efforts within and beyond our team and departments as needed.

What You Will Do

• Process execution: 80%
  • Process and coordinate assigned workflows in accordance with team and company expectations and process/procedural documentation, manage work from CRM queues and/or email as needed, respond to inquiries from internal partners and customers as needed, schedule meetings with internal partners, experiment with and document new processes for scalability assessments, aid in special operations projects, collaborate with team members
• Contribute to process management structure and automation: 10%
  • Participate in business process mapping discussions, participate in organizational projects requiring subject matter expertise as needed
• Continuous improvement culture engagement: 5%
  • Learning and demonstrating CI competencies within department
• Other duties as assigned: 5%

What Skills & Experience You Should Bring

• Bachelor's Degree or equivalent experience in a customer solution environment, transportation and/or technology related fields
• Experience with Microsoft Office Suite or Google Suite, with emphasis on Word, Excel, and Outlook or Google Docs, Google Sheets, or Gmail
• Experience managing data within Microsoft Excel or Google Sheets
• Demonstrated written and verbal communication abilities
• Demonstrated customer focus and problem solving abilities
• Beginner systems thinking competencies
• Ability to manage interdepartmental priorities and needs in pursuit of improved performance
• High degree of organization, with focus on detail as needed
• Ability to balance business needs with procedural integrity
• Demonstrated ability to give and receive feedback
• Demonstrated ability to manage conflict and disagreement towards resolution within and outside of team
• Beginning mastery of independent critical thinking, and ability to act with agency and without managerial direction

What Skills & Experience You Could Bring

• Experience working in Trimble Transportation
• Experience with business process mapping and process analysis techniques

Trimble Inc. is proud to be an Equal Opportunity and Affirmative Action Employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected factor. EOE/M/F/V/D

About Trimble

Dedicated to the world's tomorrow, Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow and move goods for a better quality of life. Core technologies in positioning, modeling, connectivity and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency and sustainability. From purpose-built products and enterprise lifecycle solutions to industry cloud services, Trimble is transforming critical industries such as construction, geospatial, agriculture and transportation to power an interconnected world of work. For more information about Trimble (NASDAQ: TRMB), visit:

Trimble's Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

Trimble's Privacy Policy

Pay Equity

Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

Hiring Range:
45898

58512

Bonus Eligible?
No

Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

Trimble is proud to be an equal opportunity employer. We welcome and embrace our
candidates' diversity and take affirmative action to employ and advance individuals
without regard to race, color, sex, gender identity or expression, sexual orientation,
religion, age, physical or mental disability, veteran status, pregnancy (including
childbirth or related medical conditions), national origin, marital status, genetic
information, and all other legally protected characteristics. We forbid discrimination and
harassment in the workplace based on any protected status or characteristic. A criminal
history is not an automatic bar to employment with the Company, and we consider
qualified applicants consistent with applicable federal, state, and local law.

The Company is also committed to providing reasonable accommodations for
individuals with disabilities, and individuals with sincerely held religious beliefs in our job
application procedures. If you need assistance or an accommodation for your job, contact