Associate Customer Success Manager, HE - Scottsdale, United States - Parchment

Description

Parchment is looking for an Associate Customer Success Manager serving our Higher Education members (we refer to our customers as members).

As an Associate Customer Success Manager at Parchment, all of your activities are focused on creating a positive experience for the members within your territory.

You will provide strategic oversight for the management and utilization of our industry-leading digital credentials platform by working with a phenomenal group of Parchies (Yes, we call ourselves Parchies)
This position is for a true team player. Our goal to exceed member expectations requires an individual who can manage competing priorities and multiple member relationships.

Primary Responsibilities:
Cultivate an exceptional member experience by exceeding your member's expectations. This is achieved through conducting calls, emails, webinars, on-site and regional events
Craft appropriate member strategies to build a deep rolodex of relationships at all levels in your member's organization and across Parchment's functions that you can leverage to achieve goals
Be an effective communicator by conducting dynamic and well-informed presentations; to include key results and deliver difficult messages to members
Demonstrate a mastery of Parchment's products and services, their capabilities, and how they solve member business problems
Manage renewals and growth of member accounts concurrently with a book of business between $2M and $3M.
Timely renewal of existing members
Expanding the value of existing members through price increases, expansions, and lead generation
Effectively working cross-functionally with fellow Parchies
Representing Parchment products and services accurately to members
Quoting, negotiating, and closing contracts
Accurate forecasting
Developing and executing strategic customer engagement plans
Meeting quantitative revenue goals (renewals and expansions) and customer satisfaction goals

Qualifications & Requirements:
Bright, energetic professional with outstanding communication and interpersonal skills
When you are with members, every interaction is geared toward delighting them
You are an excellent communicator able to communicate complex topics to a wide-ranging audience in an engaging, succinct manner
Excel at building and leveraging strong business relationships
Analytical, yet creative and love numbers
Demonstrated ability to manage multiple tasks with shifting priorities and tight deadlines
Excel in an entrepreneurial environment
Strong attention to detail
Self-driven and independent
Exceeded performance metrics 90% of professional career

Knowledge, Skills & Abilities:
BA or BS, 4-year college degree or equivalent
Passion for the education industry
Excellent written and verbal communication skills
Presentation and public speaking ability
Computer proficiency with MS Office, , and one SIS or ERP
20 - 40% travel annually, with seasons of more travel than others

Desired Education & Experience:
The following experience is not required but is a bonus in your favor.
Previous start-up and/or SaaS business model experience
Project Management experience

MBA
Experience managing or selling into accounts within the education industry
Management consulting or strategic account management, of 2-4 years
Demonstrated successful Sales or Account Executive performance of at least 2 years.

Perks & Benefits:

Salary:
$50,000 - $60,000 plus 25% variable comp.

Comprehensive Health Package:
Medical, Dental, and Vision
FSA & HSA program
401K company match
Paid Holidays
Unlimited PTO
Paternity Leave
Work-from-home equipment provided

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