Recovery Collections Specialist III - Jacksonville, United States - First Citizens Bank

Description

Overview:
The Equipment Finance Recovery Collections Specialist III provides administrative and collection activities to the Equipment Finance Division.

Performs a full range of collection activities on delinquent accounts including addressing concerns, negotiating for resolution, while providing a customer centric approach to mitigate delinquency and losses.

May provide training for less experienced specialists in the work group.


Responsibilities:

Outbound/inbound - Performs a full range of recovery collection activities by corresponding with customer to resolve delinquency, process payments accurately, maintains records of collection efforts and completes proper follow up actions including collection letters.

Completes skip tracing and site inspections. Performs a variety of administrative and operational tasks that facilitate the daily workflow within medium to high complexity levels. Establishes strong working relationships with field team to support collections efforts.

Collaboration - Interfaces with other departments and management to mitigate losses, Presents to sales, credit, and leadership team in various meeting monthly.

Mentors less experienced team members as needed.

Operations and Administration - Performs duties and special projects as assigned by Management to ensure operational efficiency.

Complies with all regulations, bank policies, procedures, and delegated authorities to manage risk related to credit, operational, reputational, regulatory, and legal aspects of personal interactions, customer transactions, and financial exposures.

Completes required training by established deadlines.


Qualifications:
Basic

Qualifications:
Bachelor's Degree and 1 year of experience in Call Center Servicing and/or Collections with negotiation experience

OR

High School Diploma/GED and 5 years of experience in Call Center Servicing and/or Collections with negotiation experience

Preferred
Qualifications:
Advanced written/verbal communication skills

Advanced customer service skills

Late Stage Collections with Loss Mitigation Recovery experience

Experience in leasing and/or financing.

Experience in post charge off collections.