Service Technician Manager - Phoenix, United States - Addison Group

Description

Job Title: Service Technician Manager

Location: Phoenix, AZ

Compensation: $80,000 to $100,000 annually

Our client is currently seeking a skilled and motivated Service Technician Manager to join their team in Phoenix, AZ. The Service Technician Manager will play a key role in leading and managing the service technician team, ensuring the delivery of top-notch service and support to their clients. With a focus on reliability, efficiency, and customer satisfaction, they specialize in servicing a wide range of equipment essential for construction operations, including wheelers, excavators, backhoes, heavy machinery, and more.

Responsibilities:

• Lead and manage a team of service technicians, providing guidance, support, and coaching as needed.
• Schedule and dispatch service calls, preventive maintenance tasks, and repairs in a timely and efficient manner, prioritizing based on urgency and client needs.
• Manage service contracts, warranties, and customer relationships, ensuring clear communication, timely response to inquiries, and resolution of issues to maintain customer loyalty and retention.
• Oversee inventory management, including ordering parts and supplies, maintaining stock levels, and tracking usage to minimize downtime and ensure timely completion of service tasks.
• Monitor and analyze service performance metrics, such as response time, first-time fix rate, and customer satisfaction scores, and implement strategies for continuous improvement.
• Ensure compliance with safety regulations and company policies at all times.

Qualifications:

• Bachelor's degree in engineering, mechanical or electrical engineering preferred.
• Minimum of 6 years of experience in a service technician role.
• At least 3 years in a supervisory or managerial position.
• Strong technical knowledge and proficiency in diagnosing, troubleshooting, and repairing construction equipment, such as wheelers, excavators, and heavy machinery.
• Excellent leadership and team management skills, with the ability to inspire and motivate a diverse team of technicians to achieve goals and deliver exceptional service.
• Detail-oriented with strong problem-solving and decision-making abilities.
• Proficient computer skills, including experience with service management software and Microsoft Office Suite.
• Valid driver's license and clean driving record.

Benefits:

• Competitive salary and benefits package.
• Opportunity to work with a growing company and make a significant impact on its success.
• Collaborative and supportive team environment.
• Training and development opportunities to enhance skills and advance your career.
• Exposure to a variety of equipment and technologies in the warehouse maintenance industry.

If you are a dynamic leader with a passion for delivering exceptional service and driving results, we encourage you to apply for the Service Technician Manager position.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.