Business Relationship Manager - Sarasota, United States - Institute of Inspection , Cleaning and Restoration Certification

Description

We are looking for a Relationship Manager to build and preserve trusting relationships with our customers. We'll rely on you to find ways to outperform our competition and maintain our company's positive image.

To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers.

We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.
Ultimately, you'll maintain strong relationships with our to boost our brand and profits in the long-run.

ResponsibilitiesUnderstand customer needs and develop plans to address themIdentify key staff in client companies to cultivate profitable relationshipsResolve customer complaints quickly and effectivelyForward upselling and cross-selling opportunities to the sales teamPromote high-quality sales, supply and customer service processesAim to preserve customers and renew contractsApproach potential customers to establish relationshipsGain solid knowledge of competitorsRequirements and skills Proven experience as aKnowledge of customer relationship management (CRM) practicesExperience in sales or customer service is preferredProblem-solving attitudeExcellent communication skillsAptitude for fostering positive relationshipsTeamwork and leadership skillsCustomer-oriented mindsetBSc/BA in Business Administration or similar fieldCompensation: $1,000.00 per weekThe IICRC is the Institute of Inspection Cleaning and Restoration Certification, a non-profit organization for the Inspection, Cleaning, and Restoration Industries.

The IICRC, originally named the International Institute of Carpet and Upholstery Cleaning Inc. (IICUC), was founded in 1972 by Ed York.

Since starting in 1972, the IICRC has evolved into a global organization with more than 49,000 active Certified Technicians and more than 6,500 Certified Firms around the world.

The IICRC is managed by its Board of Directors, which is composed of 15 industry leaders elected by the IICRC's Shareholders.

The Board of Directors' function is to represent the various interests of the applicants while leading the direction of the organization.

The Board of Directors meets four times per year and is tasked with the responsibility of helping shape future policies of the organization and uphold the standards that help shape the industry.

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