-
Desktop Engineer
2 days ago
Service Corporation International Houston, United StatesThe Houston based role will be responsible for desktop engineering, implementation, and support of our 24,000 employees in 2,000 locations within the US and Canada. This desktop engineering expert will collaborate with global colleagues and is expected to take ownership of deskto ...
-
Desktop Engineer
1 week ago
Marathon Staffing Houston, United StatesThe Houston based role will be responsible for desktop engineering, implementation, and support of our 24,000 employees in 2,000 locations within the US and Canada. This desktop engineering expert will collaborate with global colleagues and is expected to take ownership of deskto ...
-
Desktop Engineer
2 weeks ago
Insight Global Houston, United StatesThe selected candidate will provide escalation support, troubleshooting and root-cause analysis of supported systems including: · Monitoring the team's queue in ITSM (Service-Now), assigning incidents and tasks within the team to the appropriate resource, troubleshooting and reso ...
-
desktop engineer iv
1 week ago
Wise Staffing Houston, United StatesLooking to get paid weekly Wise Staffing Group is now hiring immediately for our DESKTOP ENGINEER IV jobs near me in Houston, TX. · Job Title: DESKTOP ENGINEER IV · Pay: $48.08 HR. · Location: Allen, TX. · Company: Wise Staffing Group · About us: · Wise Staffing Group, head ...
-
desktop engineer iv
2 weeks ago
Wise Staffing Group Houston, United StatesJob Description · Job DescriptionLooking to get paid weekly Wise Staffing Group is now hiring immediately for our DESKTOP ENGINEER IV jobs near me in Houston, TX. Job Title: DESKTOP ENGINEER IVPay: $48.08 HR.Location: Allen, TX. Company: Wise Staffing GroupAbout us:Wise Staffing ...
-
Desktop Engineer IV
6 days ago
Adroit Partners Houston, United StatesJob Description · Job DescriptionJob Purpose · As a pivotal member of our Houston-based team, this role carries the crucial responsibility of spearheading desktop engineering, implementation, and support for our expansive workforce comprising 24,000 employees across 2,000 locatio ...
-
Senior Desktop Engineer
3 weeks ago
Inceed Houston, United StatesCompensation: · $35-$45/hr · Location: · Onsite, Houston Texas · Senior Desktop Engineer · Inceed has partnered with a growing Liquid Natural Gas company on a Senior Desktop Engineer to join their team · This individual will join the IT Infrastructure and Support team in dail ...
-
desktop Engineer
1 week ago
Georgia IT Inc Baytown, United StatesTitle: Desktop Engineer · Location: Baytown, TX · Duration: Full-time · U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time · Skills and Experience Required:L1 support - user access issues, PW support · MS office ...
-
Desktop Support Engineer
1 day ago
Tata Consultancy Services Baytown, United StatesProvides second-line investigation and diagnosis. · Resolves and closes incidents/service requests as per the procedures & allocated timelines · Logs relevant incident/service request details as per process in ITSM tool. · Communicates with client regarding incident progress · E ...
-
Desktop Support Engineer
4 days ago
Diverse Lynx Katy, United StatesJob Title: Desktop Support Engineer · Location: Katy, TX::Onsite · Duration:(Contract) · Roles & Responsibilities: · Top 3 Qualifications: · 1. Resolving desktop/laptop/printer issues · 2. Customer handling skills · 3. Good technical skills · Required Skills · •Interact wit ...
-
Desktop Support Engineer at Spring, TX
6 days ago
It vision group Spring, United StatesJob Description · Job DescriptionRequirement details: · Role: Desktop Support Engineer · Location: Spring TX (Onsite) · Experience: 5+ Years · Duration: Long Term · Job Responsibilities · Computers and equipment support experience · Desktop support, Operating Systems support, C ...
-
Desktop Support Specialist
1 week ago
Clearwater People Solutions Ltd Houston, United StatesOnsite Desktop Support Engineer · Are you passionate about delivering top-notch IT services and providing exceptional support to end-users? If so, we've got the perfect opportunity for you We're seeking a skilled Onsite Desktop Support Engineer to join a dynamic team and play a p ...
-
Field Support Technician
1 day ago
NewEra Technology Houston, United StatesNew Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety sol ...
-
Test Architect w/d Python Exp
1 week ago
Mphasis Houston, United StatesJob Summary – Test Architect · We are seeking a highly skilled Test Architect to join our team. · As a Test Architect, you will be responsible for leading the test strategy, design, and implementation of test plans to ensure high-quality software releases. You will collaborate w ...
-
Field Service Technician
1 week ago
Axiom Technologies Houston, United States Full timeAxiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at . · Roles and Responsibilities: · The Field Support Engineer will be responsible for the installation, configuration ...
-
Network Engineer
4 weeks ago
Ledgent Technology Houston, United States· We are seeking a Senior Network and System Engineer who possesses: · Passion for delivering remarkable customer experience and success with a commitment to integrity and excellence. · Experience in consulting, ability to work well in multiple client settings. · Provide end-to- ...
-
Sr. Service Desk Support Specialist
1 day ago
Prudent Technologies and Consulting, Inc. Houston, United StatesJob Role: Sr. Service Desk Support Specialist (L2 MSP Support Engineer) · Job location: Onsite - Houston, TX 77056 · Duration: Contract to Hire · Qualifications · 5-7 years of experience in an IT support engineer role, preferably within an MSP environment. · Strong understanding ...
-
Lead UX/UI Designer
1 week ago
Engaged Media Studios, Inc Houston, United StatesLead UI/UX Designer · Engaged Media Studios, Inc. is a digital media technology development and entertainment production company of seasoned entrepreneurs and creative innovators that specialize in producing transformational solutions, products, and immersive experiences that tra ...
-
NMC_000230 - IT Technician (W2 only)
1 day ago
New Millenium Consulting Houston, United StatesOne of our clients in Houston, TX is urgently in need of IT Technician for a long-term duration contract. · Title: IT Technician · Duration: Long-term · Hourly: $30 per hour (W2) · Location: Houston, TX · Position Summary: · We are seeking a skilled IT Technician to join our dyn ...
-
Technical Safety
1 week ago
Wood PLC Houston, United StatesJOB DESCRIPTION · Wood is currently searching for a Senior Fire Protection / Process Safety Engineer to participate on projects conducted at the Wood Houston - Park Ten campus. Project scope may vary, but will primarily focus on providing input, analysis and oversight pertaining ...
Desktop Engineer - Houston, United States - Marathon Staffing
Description
Job Description
Job DescriptionThe Houston based role will be responsible for desktop engineering, implementation, and support of our 24,000 employees in 2,000 locations within the US and Canada. This desktop engineering expert will collaborate with global colleagues and is expected to take ownership of desktop engineering initiatives and projects. The role is also expected to contribute day-to-day support of our desktop infrastructure.
RESPONSIBILITIES
Advanced End User System Support
· Provides support for incidents and problems escalated from our tier 1 and tier 2 support teams with a particular focus on PC hardware, operating systems, peripherals, IoT, and other issues.
· Support endpoint security function including CyberArk EPM, Windows Firewall, Crowdstrike, etc.
· Processes incoming tickets in a timely manner to ensure customers are taken care of in an appropriate time frame.
· Document root cause of issues and create knowledge base articles so the 1st and 2nd tier support teams can resolve at first contact.
System Administration and Engineering
· Provides expert advice, support, and guidance for desktop engineering projects and day to day operations for the company's business critical desktop hardware and software. Provides expertise in operating system performance monitoring, analysis, and tuning.
· Develops North American IT strategy for PC hardware, operating systems and other devices including security, IoT, and others.
· Maintains, upgrades, and troubleshoots the desktop and operating system platforms as well as other devices critical to the success of the Company.
· Manage private hosted or public cloud desktops in virtual desktop platforms (VDI) including Citrix Virtual Desktop, Hyper-V, and Microsoft Azure.
· Assists with global patching and vulnerability management efforts.
· Writes, tests, validates, and installs packages for software upgrades/patches.
· Prepares functional requirements and specifications for hardware acquisitions.
· Manages complex projects while following change management procedures and ITIL best practices. Develops timelines, flow charts, activity logs, schedules and facilitates recurring team meetings, writes business requirements, may write software test scripts and guide testers as well as drafts communications and job aids.
· Self manages workload-negotiating deadlines to meet expectations. Takes the initiative to discuss assignments, expectations, priorities and deadlines as well as seek guidance and coaching from manager. Adjusts quickly to new work structures, processes, requirements or cultures.
· Completes complex and unique assignments independently. Applies experience and knowledge of industry, company, policies, and regulations to resolve or recommend solutions. Discusses escalated issue recommendations with manager. Ensures compliance with local, state, and federal regulations.
· Recommends efficiencies to team and manager. Documents work as part of deliverables, resulting in high quality materials for internal and external usage. Writes standard operating procedures (SOP) and develops job aids. May train colleagues on department procedures and standards.
MINIMUM Requirements
Education
· Associate's degree in Computer Science or a related discipline preferred
Experience
· At least twelve (12) years' Microsoft operating systems and desktop hardware experience with increasing responsibilities
· Expert knowledge of Microsoft desktop operating systems (Windows 10 and 11) and PC hardware architecture (HP and/or Lenovo preferred)
· Expert knowledge of typical desktop applications and application packaging, (i.e., MS Office suite and Office 365, Endpoint Security (Crowdstrike preferred), PAM or EPM tools (CyberArk preferred), Remote Access Platforms (Palo Alto Global Protect), etc.)
· Expert knowledge of typical Server applications and services, (i.e., SCCM, SQL, Active Directory, WSUS, IIS, GPOs, etc.)
· Expert knowledge of desktop architecture build methodologies
· Expert knowledge of systems automation tools including PowerShell and VB scripting
· Good understanding of other IT disciplines, (i.e., Telecom, Datacom, Messaging, Server operations, etc.)
Knowledge, Skills & Abilities
· Proven Customer Service skills
· Cognitive Ability including reason, plan, solve problems, think abstractly, comprehend complex ideas, learn quickly, learn from experience, and appropriately apply learning to new situations.
· Process and results oriented, motivated to keep projects moving ahead by removing obstacles and exploring alternatives.
· Applies best practices in documenting business requirements in an iterative way, particularly using agile methodologies
· Ability to create clear reports and data visualizations to assist in decision-making and problem analysis
· Conversant in technical discipline acumen
· Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and highly self-motivated
· Ability to build professional and trusting business relations across the company
· Ability to interact with and influence all levels of management
· Professional written and verbal communication skills
· Working a number of evenings every month
IND5
Company DescriptionOur company enjoys longstanding stability, having been in business for over 30 years. We are an Equal Opportunity Employer and we strive to connect individuals with career opportunities that meet their specific needs.