Cyber Training Specialist - Dallas, United States - Cyberbit

Description

Cyberbit Range is the world's leading cyber-security training platform for cyber professionals with clients from Fortune 500, Universities, Governments, and Militaries globally. Sounds intriguing? That's because it is
Cyberbit Range deploys real-world attacks using reverse-engineered malware onto a virtual corporate network, allowing users to defend against live attacks using commercial-grade security tools to effectively train cyber professionals in industry-standard detection, response, and attack mitigation techniques.
We are seeking a customer-focused Cyber Trainer proficient in SaaS technologies and training. This individual will play an instrumental role in accelerating our customers' retention and upsell initiatives and needs to be a self-starter who excels in a fast-paced, evangelistic startup environment and thrives on working with revolutionary technology.
Responsibilities

• Achieve mastery of Cyberbit technologies
• Conduct cyber Range training for SOC teams and individuals as part of new customers' onboarding process
• Understanding our customers' business needs and helping them succeed by means of training and building customized training paths.
• Understand customer outcomes by communicating with customers, analyze customer health metrics, run NPS, and gather other feedback.
• Use exceptional written and oral communication skills to support our customers and customer success team in Range product Q&A, demonstration, and training exercises.
• Effectively position new product releases and features to customers
• Improve and develop product technical documentation as well as capture requested features and provide feedback to Product Management, Sales, Development, Support, Engineering, and Marketing teams

Requirements:

• At least 3 years' experience in a technical training
• Customer Success Management in a SaaS organization – A strong advantage
• Cybersecurity knowledge and familiarity with security operations, methodologies, and products – Strong advantage
• Proven track record in delivering great value to customers.
• Ability to plan, multi-task, and manage time effectively
• Excellent written, verbal, and interpersonal communication skills
• Works in a systematic and orderly fashion, able to dive deeply into detail
• Post-sales support experience- a strong Advantage
• EC-Council | Certified Incident Handler / Certified Security Analyst – a strong advantage

About Cyberbit:

Cyberbit Range is the world's leading cyber-security training platform for cyber professionals with clients from Fortune 500, Universities, Governments, and Militaries globally. Sounds intriguing? That's because it isCyberbit Range deploys real-world attacks using reverse-engineered malware onto a virtual corporate network, allowing users to defend against live attacks using commercial-grade security tools to effectively train cyber professionals in industry-standard detection, response, and attack mitigation techniques.