- Essential job functions: Fielding and qualifying incoming leads
- Support the Catering Sales & Service Managers with any needs such as contract generation, lead support, banquet event order preparation, signage, resumes, proposals and any other assets needed to support sales & marketing
- Internet research and light marketing duties – such as posting on social media
- Engagement with clients through phone calls, email, text and special requests and obtain final details, dates, times, and hotel room and meeting room requirements and follow up to ensure arraignments are complete
- Coordinate outside vendor services needs where appropriate to enhance guest events
- This position may also perform other duties as assigned (guest room tours, property tours, special guest requests, maintaining calendars, answering phones and routing to appropriate sales staff, handling of mail, faxes,
Qualifications: High School Diploma plus 2 years experience in a sales/catering office or related field. College Degree and prior sales experience and wedding planning experience is preferred.Type at least 50 wpm; proficient Microsoft office skills.
Delphi and/or property management software system knowledge or aptitude for computer software necessary. Able to work nights and weekends and holidays if necessary.
Performance Standards
Customer Satisfaction:
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.
Work Habits:
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.
Safety & Security:
The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.
Note:
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor.
Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)
Source: Hospitality Online
Catering & Events Coordinator - Palm Beach Gardens, United States - PGA National Resort
