Customer Advocate - Portland, United States - Publishers Circulation Fulfillment

    Publishers Circulation Fulfillment
    Publishers Circulation Fulfillment Portland, United States

    1 month ago

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    Description

    Customer Advocate

    Job Details

    Level

    Entry

    Job Location

    0353 - Portland 1 - Milwaukie, OR

    Position Type

    Part-Time

    Travel Percentage

    None

    Job Shift

    Morning

    Job Category

    Admin - Clerical

    Description

    Customer Advocate Job Summary

    The Customer Advocate serves as PCF's primary point of contact for clients to ensure timely, professional and satisfactory service.This position will be temporary for an assignment lasting approximately 13 weeks.

    Essential Functions & Responsibilities

    • Serves as liaison between clients with respect to service issues.
    • Serves as a conduit between the subscribers to communicate service issues.
    • Effectively communicates escalated or unresolved subscriber or client issues to leadership in a timely manner.
    • Provides timely feedback to PCF management team regarding service issues or customer concerns.
    • Conducts all interactions in a positive and professional way.
    • Takes initiative to effectuate service issue resolution.
    • Receives and enters data into various systems.
    • Accurately completes administrative duties such as call logs and various reports.
    • Meets deadlines and reporting expectations.
    • Other duties as assigned.

    Qualifications

    Essential Qualifications

    Competencies

    Action Oriented

    Customer Focus

    Functional / Technical Skills

    Composure

    Integrity and Trust

    Listening

    Knowledge, Skills & Abilities

    Technical and Functional

    • Excellent verbal and written communication skills
    • Understanding of PCF's client and Delivery Service Provider relationships
    • Ability to navigate various IS applications
    • Basic knowledge of Microsoft Office applications
    • Ability to operate basic office equipment

    Required Physical Abilities

    • Ability to be both stationary for extended periods of time as well as sit, stand and move about a warehouse-like facility
    • Ability to enter data for various IS applications

    Working Environment

    • Flexible schedule to include weekends
    • Maintains a clean and organized work environment

    Experience, Education and Certifications Required

    Experience Required

    • Customer service experience preferred

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