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Sioux Falls

    Quick Lane Manager - Sioux Falls, United States - Sioux Falls Ford Lincoln

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    Job Description

    Job Description

    Join a growing department at Sioux Falls Ford. We are seeking an experienced Quick Lane Manager to join our team. The ideal candidate will have a strong background in automotive diagnostics and repairs, as well as excellent leadership and customer service skills.

    MINIMUM QUALIFICATIONS:

    • Previous experience as an automotive service advisor or assistant manager or similar role
    • Strong knowledge of automotive diagnostics and repairs
    • Excellent leadership skills with the ability to motivate and inspire a team
    • Exceptional customer ser vice skills with the ability to build strong relationships with customers
    • Knowledge of dealership operations and procedures is preferred

    ESSENTIAL JOB FUNCTION AND RESPONSIBILITIES:

    Manage Quick Lane Advisors and Technicians

    • Selection, onboarding and scheduling
    • Training, coaching, mentoring, counseling
    • Foster a positive team atmosphere both within the Quick Lane and with other departments
    • Resolve team member concerns in a prompt and effective manner
    • Be approachable and enhance communication using active listening techniques with team members and customers
    • Instill a sense of pride within the department to teach customer and team member confidence
    • Conduct regular meetings with the Quick Lane team members to discuss topics, opportunities and concerns
    • Dispatch responsibilities to Quick Lane team members to ensure deadlines are met

    Understanding and Using Business Knowledge

    • Maintains the Quick Lane operating environment to ensure optimal performance (maintaining equipment)
    • Implements new manufacturer and/or dealership systems or processes to increase business
    • Completes daily sales and production records as established by dealership
    • Provides technical information and assistance to associates, as needed
    • Maintain active professional affiliations and certifications
    • Keeps up to date on industry specific information
    • Develops business strategies to ensure a strategic marketing advantage
    • Reviews the Quick Lube operating practices

    Benefits:

    • Health Insurance (including Wellness Benefit)
    • Dental and Vision Insurance
    • Life Insurance
    • 401(k) with company match after one year of service
    • EAP – Employee Assistance Program
    • Paid Vacation, Holiday and Personal Time
    • Discounts on vehicles, service and parts – including immediate family members
    #hc119704

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