- High School Diploma
- Law firm experience preferred.
- Excellent verbal and written communication
- Organizational skills and the ability to prioritize work tasks.
- Ability to communicate professionally and courteously with team and colleagues.
- Able to successfully pass a background and drug screening
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Coding Account Resolution Specialist-Inpatient
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Collections Account Resolutions Specialist - Houston - Couch Lambert LLC
Description
Overview: We are a multi-state law firm seeking a full-time, highly motivated individual looking for a career in our Call Center as an Account Resolution Specialist. This individual will focus on delivering strong customer service during the legal collection process. A successful individual will be a self-starter, have strong verbal communications, and an outstanding attention to detail.Responsibilities:
• Ability to work in a fast-paced environment.
• Provide superior customer service experiences to consumers contacting our office.
• Make outbound calls to contact the consumer and assist them in resolving their account.
• Answer inbound calls and assist consumers with their account throughout all areas of the legal process.
• Identify accounts that need follow-up and manage them appropriately.
• Negotiate and create payment arrangements to help the consumer resolve their account.
• Maintain customer files accurately and update them in a timely manner.
• Communicate with management and provide recommendations on account resolution.
• Operate with a sense of urgency.
• Abide by applicable federal and state laws and regulations.
• Complete annual and ongoing compliance trainings in a timely fashion.
• Other duties assigned by manager.
Requirements
Knowledge, Skills and Abilities:
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