Collections Account Resolutions Specialist - Houston - Couch Lambert LLC

    Couch Lambert LLC
    Couch Lambert LLC Houston

    10 hours ago

    Description
    Overview: We are a multi-state law firm seeking a full-time, highly motivated individual looking for a career in our Call Center as an Account Resolution Specialist. This individual will focus on delivering strong customer service during the legal collection process. A successful individual will be a self-starter, have strong verbal communications, and an outstanding attention to detail.

    Responsibilities:

    • Ability to work in a fast-paced environment.

    • Provide superior customer service experiences to consumers contacting our office.

    • Make outbound calls to contact the consumer and assist them in resolving their account.

    • Answer inbound calls and assist consumers with their account throughout all areas of the legal process.

    • Identify accounts that need follow-up and manage them appropriately.

    • Negotiate and create payment arrangements to help the consumer resolve their account.

    • Maintain customer files accurately and update them in a timely manner.

    • Communicate with management and provide recommendations on account resolution.

    • Operate with a sense of urgency.

    • Abide by applicable federal and state laws and regulations.

    • Complete annual and ongoing compliance trainings in a timely fashion.

    • Other duties assigned by manager.

    Requirements

    Knowledge, Skills and Abilities:
    • High School Diploma
    • Law firm experience preferred.
    • Excellent verbal and written communication
    • Organizational skills and the ability to prioritize work tasks.
    • Ability to communicate professionally and courteously with team and colleagues.
    • Able to successfully pass a background and drug screening

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