- Minimum of 2 years of experience as an IT Field Technician or similar role
- Strong knowledge of computer hardware and software systems
- Experience with troubleshooting hardware and software issues
- Ability to install and configure computer hardware and software
- Knowledge of computer networks and network troubleshooting
- Excellent problemsolving and communication skills
- Ability to work independently and prioritize tasks effectively
- Experience with dental software systems and familiarity with dental office equipment is a plus
- Associate degree in a relevant field is preferred
- Experience with Windows operating systems and Microsoft Office Suite
- A very strong knowledge of data center technologies
- A very strong knowledge of wired and wireless network technologies
- A very strong knowledge of printer and scanner technologies
- A very strong knowledge of telephony technologies
- A very strong knowledge of client/server and internet/cloud software platform technologies
- A very strong knowledge of security technologies (device, network, and software)
- Flexibility to work before/after normal business hours depending on business needs
- A+
- Network+
- MCSA
- MCTS
- MCSE
-
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IT Field Technician - Raleigh, North Carolina, United States - Riccobene Associates Family Dentistry
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Description
Riccobene Associates Family Dentistry is seeking an experienced IT Field Technician to join our team in providing technical support and resolving computer hardware and software issues.
As an IT Field Technician, you will be responsible for diagnosing and troubleshooting computer problems, installing and configuring hardware and software, and providing technical assistance to our staff.
Responsibilities:
Responding to IT support requests from staff and resolving technical issues in a timely manner
Installing, configuring, and maintaining computer hardware and software
Providing technical support to staff on hardware and software-related issues
Setting up and maintaining computer networks, including troubleshooting network connectivity issues
Managing user accounts and access privileges
Performing routine maintenance on computers and peripherals
Managing inventory of computer equipment and software licenses
Collaborating with other IT team members to develop and implement IT solutions
Documenting IT processes and procedures
Requirements:
Minimum of 2 years of experience as an IT Field Technician or similar role
Strong knowledge of computer hardware and software systems
Experience with troubleshooting hardware and software issues
Ability to install and configure computer hardware and software
Knowledge of computer networks and network troubleshooting
Excellent problem-solving and communication skills
Ability to work independently and prioritize tasks effectively
Experience with dental software systems and familiarity with dental office equipment is a plus
Associate degree in a relevant field is preferred
Requirements