Jobs

    IT Field Technician - Raleigh, North Carolina, United States - Riccobene Associates Family Dentistry

    Riccobene Associates Family Dentistry
    Riccobene Associates Family Dentistry Raleigh, North Carolina, United States

    1 week ago

    Default job background
    Permanent
    Description

    Riccobene Associates Family Dentistry is seeking an experienced IT Field Technician to join our team in providing technical support and resolving computer hardware and software issues.

    As an IT Field Technician, you will be responsible for diagnosing and troubleshooting computer problems, installing and configuring hardware and software, and providing technical assistance to our staff.


    Responsibilities:
    Responding to IT support requests from staff and resolving technical issues in a timely manner

    Installing, configuring, and maintaining computer hardware and software

    Providing technical support to staff on hardware and software-related issues

    Setting up and maintaining computer networks, including troubleshooting network connectivity issues

    Managing user accounts and access privileges

    Performing routine maintenance on computers and peripherals

    Managing inventory of computer equipment and software licenses

    Collaborating with other IT team members to develop and implement IT solutions

    Documenting IT processes and procedures


    Requirements:
    Minimum of 2 years of experience as an IT Field Technician or similar role

    Strong knowledge of computer hardware and software systems

    Experience with troubleshooting hardware and software issues

    Ability to install and configure computer hardware and software

    Knowledge of computer networks and network troubleshooting

    Excellent problem-solving and communication skills

    Ability to work independently and prioritize tasks effectively

    Experience with dental software systems and familiarity with dental office equipment is a plus

    Associate degree in a relevant field is preferred

    Requirements

    • Minimum of 2 years of experience as an IT Field Technician or similar role
    • Strong knowledge of computer hardware and software systems
    • Experience with troubleshooting hardware and software issues
    • Ability to install and configure computer hardware and software
    • Knowledge of computer networks and network troubleshooting
    • Excellent problemsolving and communication skills
    • Ability to work independently and prioritize tasks effectively
    • Experience with dental software systems and familiarity with dental office equipment is a plus
    • Associate degree in a relevant field is preferred
    Essential Qualifications

    • Experience with Windows operating systems and Microsoft Office Suite
    • A very strong knowledge of data center technologies
    • A very strong knowledge of wired and wireless network technologies
    • A very strong knowledge of printer and scanner technologies
    • A very strong knowledge of telephony technologies
    • A very strong knowledge of client/server and internet/cloud software platform technologies
    • A very strong knowledge of security technologies (device, network, and software)
    • Flexibility to work before/after normal business hours depending on business needs
    Certifications (preferred)

    • A+
    • Network+
    • MCSA
    • MCTS
    • MCSE


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