- Greet and welcome clients and guests at the front desk.
- Conduct center tours as required.
- Maintain visitor log and run Export Compliance as required.
- Responsible for client hotel and car accommodations, luggage tags.
- Provide client schedules by email, print, or through the FSI app.
- Responsible for Client Welcome Packets.
- Assist clients with client facing app login issues (i.
- Assist with creating Client Roster Report and other enterprise reports as needed by center.
- Assist with check in and client electronic training folder.
- Responsible for shipping/mailing of completion documents.
- Assist with center supply inventory, front desk upkeep, giftshop sales as needed.
- Assist with accounts payable invoices and processing monthly sales tax report as needed.
- Assist with customer lunches and customer specific center requirements.
- Notary public duties as needed.
- Responsible for TSA application, processing and tracking.
- Responsible for M 1 Visa and Visa Invitation Letters process.
- Process all client training completion documents and associated processes to include managing the ROT dashboard.
- Responsible for obtaining and tracking the Client Consent Process per Personal Data Protection System (PDPS) requirements, as needed.
- May be responsible for training entry level Customer Support teammates.
- Associate degree (AA) from a two year college or technical school preferred.
- One to two (1 2) years related experience in related field such as customer service, hospitality or administration.
- Excellent customer service skills.
- Customer/client oriented and ability to adapt/respond to different types of personalities.
- Ability with working a multi line phone system and standard office equipment (scanner, fax, copier, iPad)
- Ability to work in a dynamic and fast paced environment.
- Approachable.
- Ability to multi task, prioritize and manage time effectively to complete tasks.
- Ability to interact with fellow employees in a professional manner.
- Accountability and shows up to work on time.
- Fluency in English, through both verbal and written communications; able to speak, understand, read and write.
- Strong verbal and written communication skills.
- General knowledge of the following software: MS Office Suite.
- Basic computer skills (types 45 WPM).
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Client Services Representative - DFW Airport, United States - Flightsafety International
Description
About FlightSafety International
FlightSafety International is the world's premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations.
FlightSafety operates the world's largest fleet of advanced full-flight simulators and award-winning maintenance training at Learning Centers and training locations in the United States, Canada, France and the United Kingdom.
Purpose of Position
The Client Services Representative's primary role is to provide an excellent frontline customer service experience through verbal and written communication.
This role is also responsible for managing multiple phone lines and providing administrative support as needed to support customer and client training experience.
Tasks and Responsibilities
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and communicate.
FlightSafety is an Equal Opportunity Employer/Vet/Disabled.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
