Customer Retention Manager - New York
2 weeks ago
Job summary
We are looking for a highly dynamic and driven A+ player that is not afraid of rolling up their sleeves and leading by example.Responsibilities
- Monitor, assess, and address the team's customer approach and outreach through various sales tools.
- Contact, manage, and follow up with merchants' requests concerns and needs in a timely fashion.
- Maintain grow build good rapport with key decision makers with clients.
- Inspire create a motivating environment through coaching mentoring enablement provide opportunities participate both formal informal developmental activities collaborate build short long-term learning plans encourage open candid exchange ideas respectful challenges status quo work senior leaders department head set expectations all team members hold employees accountable results define objectives identify evaluate trends options promptly address performance issues working HR appropriate lead hiring performance management compensation evaluation team members
Job description
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