Customer Service Representative - Department of Revenue
11 hours ago
Job description
Pay: $ $17.50 per hour
Job description:
Tax Collector 2 – Customer Care (Remote Eligible)
Phoenix, AZ (Remote with occasional in-office presence)
Job Type: Full-time | Salary: $16 to $16.50 Per Hour | Schedule: Monday–Friday
***Candidates must be in the immediate Phoenix Area - All state taxes must be filed and paid in full. Applicants must not have any outstanding tax liabilities or owe back taxes.
***Training for this role will be on site in Downtown Phoenix. The job will be remote once training is complete.
Who we are:
At Valor Global, our people are our greatest strength, forming the foundation of every exceptional experience we deliver. Guided by our core values—Exceed Expectations, Admire People, and Be Passionate About Making a Difference—we foster a culture where individuals are encouraged to unlock their full potential. We don't just support professional growth—we help team members bring their ambitions to life. Through values-driven programs and a purpose-filled environment, our people grow, uplift one another, and shape careers that are both meaningful and lasting. That's why so many choose to stay and thrive as part of the Valor family.
About the Role
Are you passionate about public service and skilled in customer communication The Arizona Department of Revenue is seeking a Tax Collector 2 – Customer Care professional to join our team. In this role, you'll support taxpayers in resolving delinquent tax liabilities through proactive outreach, education, and negotiation. You'll work across various tax types—including Individual Income, Corporate Income, Withholding, and Transaction Privilege Tax (TPT)—to promote voluntary compliance and uphold the integrity of our tax system.
This position is eligible for remote work, with occasional presence required at our Phoenix office.
What You'll Do
- Primary Responsibilities
- Engage with taxpayers via phone, email, and other channels to resolve delinquent tax cases
- Educate taxpayers on compliance requirements and assist with documentation
- Negotiate payment arrangements and follow up on case resolutions
- Maintain accurate records of all interactions and case actions
- Escalate complex issues to appropriate departments when needed
- Team & Compliance Support
- Stay current on tax laws, policies, and best practices through training and self-directed learning
- Participate in team meetings, coaching sessions, and continuous improvement initiatives
- Contribute to process enhancements using lean principles and the Arizona Management System (AMS)
Other Duties
- Collaborate with legal counsel on complex cases as needed
- Perform additional tasks as assigned
- What We're Looking For
- Strong communication and negotiation skills
- Customer service experience, especially in high-volume or compliance-focused environments
- Ability to manage sensitive information with professionalism and discretion
- Self-motivated and detail-oriented with a commitment to continuous learning
- Familiarity with tax systems or government processes is a plus
Technical Requirements:
- Minimum internet speed: 25 Mbps download / 5 Mbps upload
- Preferred internet speed: 50 Mbps download / 10 Mbps upload
- Jitter threshold: Should be 15ms or lower — higher jitter may result in voice and streaming issues
- Speed test recommendation: Candidates may be asked to complete a test using a provided link to verify connection quality
- Valor Global will provide equipment (loan basis)
- Basic computer literacy: Comfortable using MS operating systems (Windows) and navigating settings
- Troubleshooting mindset: Able to diagnose and resolve basic tech issues independently.
- Confident using browsers, search engines, and understanding online safety.
Benefits:
- Medical, Dental and Vision plans; will start on the first of the month following hire date
- Semi-monthly pay with monthly commission bonus potential
- 401K with matching up to 4%
- Employee assistance program and Valor Helps
- Earned PTO and sick time
- Employee Referral Program
- Paid training
Why Join Us:
- Remote flexibility with occasional in-office collaboration
- Meaningful work that supports Arizona taxpayers and communities
- Professional development through training, coaching, and growth opportunities
- Supportive team culture focused on service, integrity, and innovation
Employment Conditions:
- Employment is contingent upon successfully passing a comprehensive background check.
- All candidates must undergo and pass a thorough background screening, which may include verification of employment history, education, criminal records, and other relevant checks
- All state taxes must be filed and paid in full. Applicants must not have any outstanding tax liabilities or owe back taxes.
- Ready to make a difference? Apply today and help us build a stronger Arizona through service and accountability.