Housekeeper - Phenix City, United States - Hampton Inn and Suites

Description

Housekeeping/Room AttendantJOB DUTIES, MINIMUM QUALIFICATIONS (MONTH/YEARS EXPERIENCE, SKILLS, SPECIAL LICENCSE, ETC):


SUMMARY:

Room attendants must clean hotel rooms and suites, including bathrooms and kitchens; demonstrate good customer service skills; complete tasks in a timely manner; lift and move heavy items (sometimes up stairs); interact with guests in a professional /helpful manner; operate vacuums and use different types of cleaning solutions, and work effectively as a part of a team.

Room attendants may contribute to laundry duties including washing and drying of linens and towels. Room attendants must clean all other areas of hotel as may be assigned. Room attendants must also remove trash and dirty linens from hotel rooms and perform all other duties as assigned.

Professional ExperiencePreferably 6 month's experience in cleaning or janitorial related field6 mos+ years food preparation and service experience Emotional IntelligenceEmotionally competent; able to effectively manage disruptive emotions and impulses; able to stay composed, positive, and unflappable even in trying moments while thinking clearly and remaining focused under pressureEngage every guest in conversation and recognitionResolve any guest issue immediatelyPromote the hotel by demonstrating high level of positive attitude and energy to serve our guestsAbility to anticipate guests' needsRepresents the hotel to the guest throughout any stage of the guest's stayEmbraces and respects diversity and multicultural environmentSkillsAt least average oral communicationRequires walking and repetitive motions, and may on occasion have to lift and carry up to 40 poundsAble to stand, sit, and walk, for more than 4 hoursEducationBackground screening for previous criminal historyEmployment may be contingent upon at least 80% score on test on hotel's reservations system (PMS) after trainingAt least high school diploma or G.E.D.

Participate in all training as assigned