- Strategy Alignment : Works closely with senior management to understand the overall company strategy and align ABS initiatives accordingly. This involves finding opportunities where ABS can give value, streamline processes, and improve operational efficiency.
- Value Identification & Management : Leads efforts to identify and prioritize value creation opportunities within Aon and ABS by collaborating with ABS teams to understand client and colleague needs, goals, and desired outcomes, and develop customized value realization plans. This may involve conducting assessments, analyzing data, and collaborating with various internal and external partners to identify areas for improvement and value realization.
- Performance Measurement : Establishes key performance indicators (KPIs), leading indicators and metrics to measure the effectiveness and success of ABS initiatives. This includes defining targets, tracking progress, and regularly reporting on the achieved value and benefits to partners.
- Project & Portfolio Management and Execution : Oversees the planning, execution, and monitoring of value realization initiatives and the investment portfolio across ABS. This involves coordinating cross-functional teams, leading resources, and ensuring projects are delivered on time, on quality, within budget and outcomes as committed.
- Stakeholder Engagement : Collaborates with internal team members, such as business unit leaders, process owners, and IT teams, to understand their needs, capture feedback, and ensure alignment with ABS initiatives. Effective communication and relationship-building skills are crucial in this aspect of the role.
- People Leadership : Develops others by translating strategic direction and cascading across the team; seeks opportunities to involve team in key initiatives; and is accountable for developing direct reports and crafting succession plans. Leads resource allocation decisions to enhance effectiveness and sets standards for quality and performance expectations. Appropriately adjusts priorities, strategies and resources in response to relevant organizational changes.
- Bachelor's degree in engineering, business or a related field. MBA or advanced degree is a plus.
- Proven experience in customer success, business and IT performance benchmarking, product and portfolio management with a focus on value realization and driving measurable outcomes.
- Strong understanding of customer-centric methodologies and strategies.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal partners.
- Analytical approach with the ability to analyze data, identify trends, and draw actionable insights.
- Exceptional problem-solving and decision-making abilities.
- Ability to work independently and run multiple projects simultaneously.
- Results-oriented mentality with a strong commitment to customer satisfaction and success.
Senior Director, Value Enablement - New York, United States - Aon
Description
Senior Director, Value Enablement
The Value Enablement Office for ABS (Aon Business Services) role ensures that ABS initiatives align with the company's strategic objectives, oversees, and owns the portfolio execution, ensuring the delivery of tangible business value including revenue growth, process optimization, realizable productivity and to ensure that our customers and colleagues achieve the maximum value from ABS capabilities and investments. This role collaborates with Solution Lines, global ABS capabilities including operations and product/platform/service teams, to define, prioritize and be responsible for value delivery.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
Skills and experience that will lead to success
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to handle your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working