Member Support Specialist - Orlando, United States - NationsBenefits, LLC

Description

At NationsBenefits, we are committed to helping health plan members achieve a better quality of life through supplemental benefit solutions.

We are also passionate about supporting the goals of our associates and helping them do their best work. Together, we can make a meaningful and measurable difference in the lives of millions. That's something we can all be proud of.

It all begins with how we care about the people we serve. Since 2015, our mission has guided our principles toward delivering solutions for a rapidly changing industry.

Compassionate Care is at the center of all we do, and it unites us to foster an environment where everyone is empowered, inspired, and equipped for success.

We offer a fulfilling work environment that attracts top talent and encourages all associates to do their part in delivering premier service to internal and external customers alike.

It's how we're transforming the healthcare industry for the better.

We provide career advancement opportunities within the organization with multiple locations in Florida, California, Pennsylvania, Tennessee, Texas, Utah, and India.

You might also like to know that NationsBenefits is also recognized as one of the fastest-growing companies in America. We're proud of how far we've come, and a career with us also gives you growth opportunities.
Role

The person in this role will be responsible for accurately entering and reviewing hearing aid orders, assisting with document management, and handling incoming/outbound phone calls.

The ideal individual can work independently, learn quickly, and efficiently solve problems.

Additional skills include a high level of proficiency with computers and software, excellent organizational and time management skills, and a detail-oriented work ethic.

Receive a high volume of hearing aid orders daily
Maintain call volume satisfaction
Analyze orders for accuracy and completeness
Complete data entry of all incoming orders efficiently
Retrieve, sort, manage, track, and file documents
Process fully executed delivery receipts and purchase agreements
Recognize incomplete orders and follow protocol to gather complete information
Educate providers on NationsHearing processes
Actively maintain a productive workspace
Enjoy a fast-paced environment
Provide answers to a wide variety of questions proficiently
Acknowledge concerns and offer resolutions
Follow through on requests promptly
Email or fax requested documents
Complete finance applications
Recognize when to seek assistance
Safeguard personal and health information
Qualifications

High School Diploma or equivalent.

Minimum 1-year experience in order/data entry.
Accurately entering and reviewing orders with a high level of efficiency
Work independently
Problem-solving skills
Excellent organizational and time management skills
Computer proficiency
Decision making/Judgment
Communication, written and oral
Enjoy a fast-paced environment
NationsBenefits is an Equal Opportunity Employer
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