Manager of Show Experience and Development - Los Angeles, United States - Museum of Ice Cream

Description

Job Description

Figure8 is an experience first company. We create experiums. Places outside of distraction, away from expectation, and beyond inhibition. Spaces to get lost and found. We invite guests to take a moment. To recognize, realize, and reignite relationships with the people and places around them.

Figure 8 is seeking a Manager of Show Experience and Development who will be actively involved in the genesis and evolution of new and existing exhibitions and non-traditional visitor experiences.

This team member will be working within the Design Team from the earliest phase of concept development, all the way to operational hand-off. This person will own the "how" of our experiences through scripting, developing, and organizing the key factors for show quality and implementation.

They will set the stage for our in-unit team members and ensure that our guests are delivered an experience with a clear narrative and direction.

• Offer feedback on experience development in conjunction with our Design Team
• Publish documentation representing the design and narrative intent in each experience to be maintained in operation for excellence in Show Quality (i.e. Experience SOPs, including personnel training in show experience)
• Build upon experiences; focusing on participation, strong human to human interaction, as well as interaction with the space to further group connection
• Where applicable, develop scripted moments and characters for in-unit team members to bring to life with guests
• Develop comprehensive documentation to convey the flow of the full MOIC experience from room to room; focusing emotional journey and engagement through each space (i.e. passive energy moment > engaged energy moment > high energy moment, etc.)
• Develop copy/language throughout all experiences, focusing on continuity in tone and narrative that fits the MOIC brand
• Review feedback (GSAT, TSAT, KPIs, etc.) across departments to develop comprehensive plans to achieve excellence in show quality. Including but not limited to a published tracker of performance feedback for internal review.
• Where applicable, develop and implement team-member coaching in performance to align with the narrative/character for the experience (i.e. "you are a luxury airliner attendant in an ice cream wonderland; your physicality is X, your tone is X. You may greet guests by saying X,Y, or Z. Etc.)
• Cultivate and lead a culture that promotes a professional, collaborative, inspiring, fun and teamwork-driven work setting for all Team Members.
• Perform other duties as assigned

The salary range for this role is $100,000- $120,000 USD depending on location and experience.

Requirements

• 5+ years of working in themed entertainment or a similar field
• Prior directorial, teaching or training experience
• Flexible with travel and working out of sites for periods of time.
• Experience implementing show standards and practices to a team or staff
• Can clearly communicate a vision of a "character" for an experience
• Must be available to work on weekends, holidays and nights as required.
• Able to work outdoors in varying weather conditions and traveling to multiple venues throughout the day.
• Ability to read, interpret and follow documents such as safety rules, operating and maintenance instructions, procedure manuals and union contracts.
• Ability to write reports, business correspondence, and training documentation.
• Ability to effectively deliver in-person performance notes to both individuals and full teams
• Deep understanding of performance and exceptional conversational skills
• Strong interpersonal and analytical skills.
• Strong time management skills.
• Ability to partner across business units.
• Demonstrates ability to work independently under pressure; proactive thinker/self-starter.
• Familiarity with guest flow principles (i.e. queuing, pulsing, wayfinding, etc.)

• BA or BFA in an entertainment related field
• Minimum 3+ years in a live entertainment or theatrical environment
• PowerPoint presentations with strong visual instructions and video experience is a plus.
• Background in performance
• Familiarity with ADA requirements for guest occupied spaces
• Copywriting or scriptwriting experience

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• Paid Time Off

Figure8 is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected class.