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- Be Customer Obsessed
- Be Courageous with Your Point of View
- Challenge the Status Quo
- Act Like an Entrepreneur
- Have an "It Can Be Done" Attitude
- Do the Right Thing
- Be Accountable
Product Manager - Irving, United States - 7-Eleven
Description
• Who we are
Imagine working in a place where continuous improvement and innovation is celebrated and rewarded; where fast-paced, high-impact teams come together to positively drive results for one of the largest & most iconic brands in the world.
As the only rapidly growing retailer, you may know us as your friendly neighborhood store. You probably know our familiar name, have seen our pervasive logo, and have tried our highly sought-after products, such as Slurpee and Big Bite. "Brain Freeze" is a 7-Eleven registered trademark for our 53-year old Slurpee and with over 81,000 stores globally (more than any other retailer or food service provider), we sell over 14 million a month.
But there's a lot more to our story and much more left to be written. We are transforming our business, ensuring we are customer obsessed and digitally enabled to seamlessly link our brick and mortar stores with digital products and services.
At 7-Eleven the entrepreneurial spirit is in our DNA and has been ever since our inception 90+ years ago. It's what drove us to invent the convenience industry in 1927 by envisioning how a simple ice dock could provide household staples such as milk and eggs to better serve the needs of our customers.
Today we are redefining convenience and the customer experience in big are fundamentally changing our culture and we want talented, innovative, customer obsessed, and entrepreneurial people like you to come make history with us.
• How we lead
At 7-Eleven we are guided by our Leadership Principles.
• About This Opportunity
EMPLOYER: 7-Eleven, Inc.
JOB TITLE: Product Manager
LOCATION: Irving, TX (hybrid role, may work from home)
DUTIES: Define product strategy, develop, launch, and enhance products and services; understand customers and use that knowledge to determine the fastest path to deliver value; translate business goals and end user needs into product strategy; communicate direction and product priorities; identify goals, metrics and analytics to determine product value; make recommendations and refinements to product backlog; manage and groom product backlog; make future decisions based on the value that will be delivered; monitor research via A/B Testing, User Research, and competitive landscape to recommend best solutions and ensure that products remain or become best in class; ensure that product directions balance both the user needs and business goals of driving sales, improving efficiency and enhancing customer satisfaction; formulate, test and refine assumptions and hypotheses through user research and testing; create, prioritize and accept user stories, and incorporate them into release planning; make product decisions that drive value; identify and consider pros, cons, issues, obstacles, dependencies and value associated with features/enhancements; participate in and lead standups, iteration planning sessions, product demo, and retrospectives; condense technical concepts into non-technical language for stakeholders; foster collaboration with team members and act as a proponent of modern agile development practices; work with product team to assess progress, disseminate lessons learned, and understand next steps; manage cross functional team and stakeholder expectations to execute on product strategy and provide education to requestors to determine prioritization based on tangible benefits/user experience; guide team members in strategy, alignment, analysis and execution tasks; participate in and contribute to learning activities around modern agile design and development core practices; participate in talent acquisition, development and retention activities in support of team.
REQUIREMENTS: Bachelor's or foreign equivalent degree in Business Administration, Information Technology, Computer Science or Engineering, or a related field, and 5 years of progressive, post-baccalaureate experience in the job offered or as a digital product manager, business analyst/architect, or in a related/similar position. Experience therein to include 5 years in digital product management, including A/B Testing, driving and leveraging insights from User and Usability Research, Design Thinking, and Ideation; near-term and long-term roadmap creation, heatmapping, prioritization and management; customer journey mapping, storyboarding and user flow creation and analysis; understanding of API/Microservices based architecture and exposure to Cloud technologies; data analysis and leveraging insights from data, using SQL queries, MS Excel pivots & charts, PowerBI or Mixpanel, Trello or Figma or Visio, JIRA, Scrum, Kanban, and Scaled Agile practices; communicating vision and goals of features and initiatives to executive leadership and presenting in large forums across cross-functional teams. In lieu of a Bachelor's or foreign equivalent degree and 5 years of progressive, post-baccalaureate experience, employer will accept a Master's or foreign equivalent degree in the fields stated above and 3 years of experience in the above. Experience therein to include 3 years in defining and tracking product KPIs and adjusting roadmap based on outcomes. Hybrid role, ability to work from home.
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