Senior Director of Product, Payments - Pittsfield - PARTech

    PARTech
    PARTech Pittsfield

    1 week ago

    Description

    For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.

    Position Description:

    We are seeking an experienced Senior Director of Product, Payments to lead and scale our B2B payment platform business serving the restaurant and convenience store industries. You will be responsible for defining the product vision and ensuring operational excellence across our payment ecosystem. This role requires a blend of product strategy, technical understanding of payment technologies, and operational leadership to drive innovation and cross-sell value through PAR's broader platform.

    Position Location:

    Chicago, IL, Philadelphia, PA, Austin, TX, Minneapolis, MN, or Central New York (New Hartford, NY or Syracuse, NY). There is the capability to be remotely based in any of these locations.

    This role operates with flexibility to work remotely and onsite as business needs dictate. The team will exercise judgment in determining when in-person presence adds value. Occasional in-person meetings, leadership sessions, and team events will take place in the global company locations.

    Reports To:

    GM, PAR Ordering & Pay

    What We're Looking For:

    Requirements:

    • 10+ years in product management and operations, with 5+ years in payment technologies
    • Proven track record of launching successful B2B payment products
    • Experience in the restaurant, convenience store, or retail tech space preferred
    • Demonstrated success in cross-selling strategies
    • History of managing cross-functional teams in a fast-paced environment
    • Deep understanding of card processing, ACH, wire, wallets, and emerging payments
    • Experience in transaction fee optimization and merchant negotiations
    • Strong background in scaling ops for high-volume systems
    Additional skills:
    • Expert knowledge of PCI DSS, AML, KYC, and payment compliance
    • Familiarity with restaurant and c-store business operations
    • Experience integrating payments with POS, inventory, and loyalty platforms
    • High technical aptitude and ability to work with engineering
    • Strategic thinker around bundling and solution packaging
    • Analytical and data-driven decision-making skills
    • Excellent communication and stakeholder management
    • Expertise in risk management and fraud prevention
    • Strong leadership and mentoring abilities
    • Ability to thrive in ambiguity and bring structure to scaling teams
    • Customer-first mindset with a passion for innovation in retail tech
    Unleash your potential: What you will be doing and owning:
    • Product Leadership
      • Define and execute the strategic vision and roadmap for the payment platform
      • Deliver innovative solutions tailored to food service and retail ops
      • Align product development with market opportunities and customer value
      • Translate business needs into technical requirements
      • Identify and execute cross-sell opportunities across PAR's ecosystem
    • Operational Excellence
      • Oversee daily platform operations ensuring reliability and performance
      • Drive operational KPIs and continuous improvement
      • Manage risk, compliance, and fraud prevention for food/retail environments
      • Build strong partnerships with processors, banks, and regulators
      • Optimize costs and develop bundled solution strategies
    • Team Leadership
      • Build and lead high-performing product and ops teams
      • Cultivate a culture of innovation and customer-centricity
      • Align cross-functional teams across Sales, Eng, Marketing, and Legal
      • Represent PAR at industry events and with executive stakeholders
      • Develop team objectives, incentive plans, and growth opportunities
    Interview Process:
    • Interview #1: Video Screen with Talent Acquisition Team
    • Interview #2: Video interview with the Hiring Manager (via MS Teams)
    • Interview #3: Video interview with the Team (via MS Teams)
    PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact If you'd like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.

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