MSP Field Tech Tier 2 - New York - Aris Search

    Aris Search
    Aris Search New York

    1 day ago

    $800,000 - $1,000,000 (USD) per year
    Description
    Company Description
    We are a boutique IT recruiting agency that strictly works with IT consulting companies and managed services providers. We place candidates on a permanent, full time basis (no contract or contract-to-hire positions).
    Job Description
    Tier 2 Field Technician (New York City / Hybrid Field + Remote)
    Full-Time / MSP Environment
    We're looking for a confident, customer-friendly Tier 2 Field Technician to support our clients throughout NYC. This role blends remote work with frequent onsite visits, and is perfect for someone who enjoys variety, problem-solving, and being the "face" of the company at client locations.
    If you're looking to grow your skills, build deeper technical experience, and eventually move into higher-level engineering roles, you'll feel right at home here.
    What You'll Do
    • Provide Tier 2 support across multiple client environments-both remotely and onsite.
    • Work from home on remote tickets, while spending 3-4 days per week onsite handling escalations, hands-on troubleshooting, and client requests.
    • Support desktops, laptops, mobile devices, network hardware, servers, and cloud services.
    • Troubleshoot issues involving Microsoft 365, Windows OS, macOS, Azure AD/Entra ID, printers, connectivity, and business applications.
    • Deploy and support firewalls, switches, access points, and other network components.
    • Assist with small-to-medium projects such as workstation rollouts, network upgrades, migrations, and hardware refreshes.
    • Maintain accurate documentation in RMM/PSA tools and communicate clearly with both clients and internal teams.
    • Build strong relationships through professionalism, reliability, and excellent communication.
    What You Bring
    • MSP experience is required-you're comfortable with multi-client environments and shifting priorities.
    • Solid Tier 2 troubleshooting experience across Windows, macOS, Microsoft 365, networking basics (DNS, DHCP, VLANs), and common business software.
    • Comfort supporting field hardware-workstations, WiFi, printers, cabling basics, routers, and switches.
    • Ability to solve problems independently and escalate appropriately when needed.
    • Strong communication skills and a client-first, service-oriented mindset.
    • Ability to navigate NYC for onsite visits (subway/walking is perfectly fine).
    • A desire to learn, grow, and take on more responsibility over time.
    Growth & Advancement Opportunities
    We invest heavily in professional development, and this role is designed to be a launching pad. As you grow your technical depth and take on more responsibility, you'll have opportunities to advance into:
    • Senior Support Engineer
    • Project Engineer / Implementation Specialist
    • Systems Administrator
    • Systems Engineer
    • Cloud Engineer (M365/Azure)
    • Network Engineer
    We want you to move forward, not stay stuck in tickets forever.
    Why You'll Love This Role
    • A healthy balance of remote work and onsite client interaction.
    • A supportive MSP team that values collaboration and continuous learning.
    • Exposure to a wide variety of environments, keeping every day interesting.
    • Clear pathways to advance into higher-level engineering and system administration roles.
    If you love helping people, enjoy being hands-on in the field, and want a career path that grows with you, we'd love to talk.
    Qualifications
    MSP Experience necessary.
    Additional Information

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    We're looking for a confident, customer-friendly Tier 2 Field Technician to support our clients throughout NYC. This role blends remote work with frequent onsite visits and is perfect for someone who enjoys variety problem-solving and being the face of the company at client locat ...

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