- Provide Tier 2 support across multiple client environments-both remotely and onsite.
- Work from home on remote tickets, while spending 3-4 days per week onsite handling escalations, hands-on troubleshooting, and client requests.
- Support desktops, laptops, mobile devices, network hardware, servers, and cloud services.
- Troubleshoot issues involving Microsoft 365, Windows OS, macOS, Azure AD/Entra ID, printers, connectivity, and business applications.
- Deploy and support firewalls, switches, access points, and other network components.
- Assist with small-to-medium projects such as workstation rollouts, network upgrades, migrations, and hardware refreshes.
- Maintain accurate documentation in RMM/PSA tools and communicate clearly with both clients and internal teams.
- Build strong relationships through professionalism, reliability, and excellent communication.
- MSP experience is required-you're comfortable with multi-client environments and shifting priorities.
- Solid Tier 2 troubleshooting experience across Windows, macOS, Microsoft 365, networking basics (DNS, DHCP, VLANs), and common business software.
- Comfort supporting field hardware-workstations, WiFi, printers, cabling basics, routers, and switches.
- Ability to solve problems independently and escalate appropriately when needed.
- Strong communication skills and a client-first, service-oriented mindset.
- Ability to navigate NYC for onsite visits (subway/walking is perfectly fine).
- A desire to learn, grow, and take on more responsibility over time.
- Senior Support Engineer
- Project Engineer / Implementation Specialist
- Systems Administrator
- Systems Engineer
- Cloud Engineer (M365/Azure)
- Network Engineer
- A healthy balance of remote work and onsite client interaction.
- A supportive MSP team that values collaboration and continuous learning.
- Exposure to a wide variety of environments, keeping every day interesting.
- Clear pathways to advance into higher-level engineering and system administration roles.
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MSP Field Tech Tier 2 - New York - Aris Search
Description
Company DescriptionWe are a boutique IT recruiting agency that strictly works with IT consulting companies and managed services providers. We place candidates on a permanent, full time basis (no contract or contract-to-hire positions).
Job Description
Tier 2 Field Technician (New York City / Hybrid Field + Remote)
Full-Time / MSP Environment
We're looking for a confident, customer-friendly Tier 2 Field Technician to support our clients throughout NYC. This role blends remote work with frequent onsite visits, and is perfect for someone who enjoys variety, problem-solving, and being the "face" of the company at client locations.
If you're looking to grow your skills, build deeper technical experience, and eventually move into higher-level engineering roles, you'll feel right at home here.
What You'll Do
We invest heavily in professional development, and this role is designed to be a launching pad. As you grow your technical depth and take on more responsibility, you'll have opportunities to advance into:
Why You'll Love This Role
Qualifications
MSP Experience necessary.
Additional Information
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MSP Field Tech Tier 2
Only for registered members New York
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MSP Field Tech Tier 2
Only for registered members New York, NY
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MSP Field Tech Tier 2
Full time Only for registered members New York
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MSP Field Tech Tier 2
Only for registered members NY-A, New York, NY, USA
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US-PN Tech Con IV Cloud Services Tier 2
Only for registered members New York
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Information Technology Manager
Only for registered members New York
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Immigration growth strategist
Only for registered members New York
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Media Specialist
Only for registered members New York
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Associate Vice President
Only for registered members New York
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Public Relations Account Manager or Director
Only for registered members New York
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Full Stack Engineer
Only for registered members New York
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Senior Communications Manager
Only for registered members New York
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Tier 2 Support Engineer
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Surgical Technologist
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Tier 2 Support Engineer
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Tier 2 Support Engineer
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Valuation expert
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Associate - Institutional Sales - Family Offices
Only for registered members New York
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Associate - Institutional Sales - Family Offices
Only for registered members New York
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Bilingual Security Operations Analyst
Only for registered members New York
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Account Manager New York
Full time Only for registered members New York