Partner Service Representative, Wholesale - Los Angeles, United States - AMIRI

    AMIRI
    AMIRI Los Angeles, United States

    1 month ago

    Default job background
    Full time
    Description

    AMIRI is looking for a Partner Service Representative to join our Wholesale team in Los Angeles This role requires an individual who is goal driven, detail-oriented, and team focused. Our ideal candidate is tech savvy, energetic, problem solving, and loves to "work smart."

    What You'll Do:

    • Provide outstanding customer-facing support and interactions.
    • Respond to customer inquiries with consistency and quality in adherence to the Company's Service Level Agreements.
    • Develop and own a strong product knowledge to guide the customer/accounts in recommendations.
    • Interpret customer intentions to proactively solve problems and recommend solutions from all current product offerings.
    • Process administrative items, respond to email inquiries, stock checks, and other general inquiries.
    • Anticipate, answer, and address customers' needs and provide support when needed.
    • Work to resolve customer service issues in a timely and thorough manner.
    • Assist with improving the Partner Service experience by increasing accuracy and efficiencies for the customer.

      What You'll Bring:
      • High school diploma/GED required.
      • Computer literacy with Microsoft Office software programs – Excel skills are a must.
      • Minimum of 2-3 years of proven customer service experience.
      • NetSuite experience strongly preferred.
      • Strong communicator (written/verbal).
      • Ability to work collaboratively with employees at all levels in all departments.
      • Interest in being an acute problem-solver with critical thinking skills.
      • Maintain organization and attention to detail while multitasking in a challenging, fast-paced environment.
      • Ability to learn and retain extensive knowledge of products and/or services.
      • Efficiently learn and use complex software to find data in response to customer support inquiries.
      • Excellent people skills: must be empathetic, patient, confident, good-humored, and able to interact well with a broad spectrum of personality types.
      • Brand familiarity preferred.