senior principal engineer, service delivery - Draper, United States - Dell
Description
Senior Principal Service Delivery EngineerDell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises.
We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.
Join us to do the best work of your career and make a profound social impact as a Senior Principal Service Delivery Engineer on our Service Delivery Team in Draper Utah.
As a Senior Principal Service Delivery Engineer, you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement.
You will identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects.You will:
Develop and maintain direct customer and broader service delivery relationships including the use of Dell Financial Services tools to gain access to monthly billing data.
Sets up initial reports on supported products according to internal requirements, customer metrics and monthly billing cyclesAssist in implementing delivery management process improvements
Target opportunities for growth within the customer environment and be responsible for service delivery costs, service level and coordination of resources
Participate in the design and operational execution of the customer's Hyper Converged Infrastructure/storage/Backup disaster recovery process as required
Perform necessary Hyper Converged Infrastructure/storage/Backup infrastructure maintenance and necessary data migration, as required
Take the first step towards your dream career.
Every Dell Technologies team member brings something unique to the table.
Heres what we are looking for with this role:
Essential Requirements
Experience applying non-critical and new product updates on Hyper Converged Infrastructure, Storage and Backup products as-needed basis, evaluate each release for applicability, new features enhancements and bug fixes.
Provides proactive recommendations to the customer IT infrastructure for improving and/or effective use of Dell Technologies IT solutions and conducts knowledge transfer for new technology features, operations management and administrative activities and collaborate with technical support (Hyper Converged Infrastructure, Storage and Backup) to help maximize their satisfaction with Dell Tech
Actively contributes to the configuration, layout, and performance tuning of Dell Technologies IT solutions (Hyper Converged Infrastructure, Storage and Backup).
Supports ATO certification and accreditation process by providing artifacts and other materials for Management toolsets as required and Conducts knowledge transfer to address End Users skills and resource gaps as well as ongoing technology recommendations
TS/SCI with ability to upgrade to CI Poly if required CompTIA Security+ Certification required
Desirable Requirements
Bachelors degree and Minimum of 10 to 15 years of experience on working with Dell Technology products like Vxrail, Isilon, Power Scale, Power Store, PMAX, Data Domain, Avamar and PowerFlex
Specialist/Expert certification on Dell Hyper Converged Infrastructure, Storage and Backup products
Who we are
We believe that each of us has the power to make an impact. Thats why we put our team members at the center of everything we do.
If youre looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, were looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play.
Application closing date: 03/15/2024
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
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Job ID:
R241240
Dells Flexible & Hybrid Work Culture
At Dell Technologies, we believe our best work is done when flexibility is offered.
We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way.