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Regional Operations Manager - Coppell, United States - CSC ServiceWorks
Description
The CSC ServiceWorks Story:
Were the leading provider of commercial laundry services, consumer services technology, and air-vending and EV solutions throughout the United States and Canada. Our Best-in-Class team of 2,500 dedicated professionals benefit from work thats steady (but never boring), time to enjoy what matters, appreciation and rewards in return for hard work and accountability, and support in growing a fulfilling career.
Overview:Position Summary:
Primary responsibility for managing a small team and serve as a strategic regional leader responsible for overseeing
the operations of multiple locations within your assigned territory ensuring the efficient, safe, and effective
management of all aspects of the In Home business.
Key Job Responsibilities:
Oversee inventory planning, procurement, and disposition processes to maintain optimal levels, ensure
accurate physical inventories, and control costs across the region
Ensure on time deliveries and service through proper planning and allocation of resources across region
Plan, budget, and forecast fleet, facilities, personnel, and inventories to support internal metrics and ensure
a seamless transaction for the customer
Manage P&L across region
Ensure consistent implementation of new processes/procedures and reinforce current standards within
assigned region
Collaborate cross functionally with Supply Chain and other departments to build and monitor efficient route
solutions
Provide feedback and continuous improvement recommendations to senior leadership
Assist in Onboarding of CSC team members to ensure a positive team member experience
Participate in CSCs Lean Leader certification program
Drive regional efforts to improve customer satisfaction and NPS scores to ensure a positive customer journey
Key Management Responsibilities:
Recruit, hire, and manage assigned team
Delegate duties and assign / schedule work to meet deadlines
Support employee development and provide training as needed
Establish team and individual team member goals
Manage employee performance
Implement, communicate, and maintain Company practices, policies, and procedures with team
Required Education & Experience:
Associate degree or higher preferred
7-10 years related experience and/or training; or equivalent combination of education and experience
Previous experience in warehouse, logistics, or supply chain management
Working knowledge of LEAN philosophies
Required Knowledge, Skills, and Abilities:
Strong leadership skills
Ability to build and manage teams
Excellent verbal and written communication skills
Must be able to work independently
Excellent organizational skills and the ability to multi-task in a fast-paced, remote environment
Experience supervising multiple remote sites with multiple levels of personnel
Must be able to travel (up to 75% monthly)
Strong Microsoft Office skills
Special Requirements, Licenses, or Certificates:
Maintain a valid drivers license and clean driving record.
Must be DOT certified.
Physical Requirements:
Must be able to lift pounds
Push and pull hand carts loaded with washers/dryers and/or air machines
Ability to operate a forklift
Work with tools or service parts weighing from 20-50 lbs.
Travel up to 75% per month
CSC ServiceWorks is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran or other protected status.