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Coppell

    Regional Operations Manager - Coppell, United States - CSC ServiceWorks

    CSC ServiceWorks
    CSC ServiceWorks Coppell, United States

    3 weeks ago

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    Description

    The CSC ServiceWorks Story:

    Were the leading provider of commercial laundry services, consumer services technology, and air-vending and EV solutions throughout the United States and Canada. Our Best-in-Class team of 2,500 dedicated professionals benefit from work thats steady (but never boring), time to enjoy what matters, appreciation and rewards in return for hard work and accountability, and support in growing a fulfilling career.

    Overview:

    Position Summary:
    Primary responsibility for managing a small team and serve as a strategic regional leader responsible for overseeing
    the operations of multiple locations within your assigned territory ensuring the efficient, safe, and effective
    management of all aspects of the In Home business.

    Key Job Responsibilities:
    Oversee inventory planning, procurement, and disposition processes to maintain optimal levels, ensure
    accurate physical inventories, and control costs across the region
    Ensure on time deliveries and service through proper planning and allocation of resources across region
    Plan, budget, and forecast fleet, facilities, personnel, and inventories to support internal metrics and ensure
    a seamless transaction for the customer
    Manage P&L across region
    Ensure consistent implementation of new processes/procedures and reinforce current standards within
    assigned region
    Collaborate cross functionally with Supply Chain and other departments to build and monitor efficient route
    solutions
    Provide feedback and continuous improvement recommendations to senior leadership
    Assist in Onboarding of CSC team members to ensure a positive team member experience
    Participate in CSCs Lean Leader certification program
    Drive regional efforts to improve customer satisfaction and NPS scores to ensure a positive customer journey

    Key Management Responsibilities:
    Recruit, hire, and manage assigned team
    Delegate duties and assign / schedule work to meet deadlines
    Support employee development and provide training as needed
    Establish team and individual team member goals
    Manage employee performance
    Implement, communicate, and maintain Company practices, policies, and procedures with team

    Benefits & Perks:
    • Work Life Balance
    • 75% Employer Contribution to Medical, Dental, and Vision insurance
    • Health Savings Account with Employer Contribution
    • Year-round Work & Paid Training
    • Company Paid Life, Short-term, and Long-term Disability Insurance
    • 401k with generous Company Match
    • Paid Time Off (PTO) & Holiday Pay
    • Flexible Spending & Health Savings Account
    • Employee Discounts: Travel, Theme Parks, Home & Auto Insurance and more
    • Education Reimbursement Program
    • Paid employee Referral program
    What were looking for:

    Required Education & Experience:
    Associate degree or higher preferred
    7-10 years related experience and/or training; or equivalent combination of education and experience
    Previous experience in warehouse, logistics, or supply chain management
    Working knowledge of LEAN philosophies

    Required Knowledge, Skills, and Abilities:
    Strong leadership skills
    Ability to build and manage teams
    Excellent verbal and written communication skills
    Must be able to work independently
    Excellent organizational skills and the ability to multi-task in a fast-paced, remote environment
    Experience supervising multiple remote sites with multiple levels of personnel
    Must be able to travel (up to 75% monthly)
    Strong Microsoft Office skills

    Special Requirements, Licenses, or Certificates:
    Maintain a valid drivers license and clean driving record.
    Must be DOT certified.

    Physical Requirements:
    Must be able to lift pounds
    Push and pull hand carts loaded with washers/dryers and/or air machines
    Ability to operate a forklift
    Work with tools or service parts weighing from 20-50 lbs.
    Travel up to 75% per month

    CSC ServiceWorks is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran or other protected status.


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