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- Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems.
- Manages IT system infrastructure and any processes related to these systems
- Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems
- Provides support for the dispatch system and hardware problems and remains involved in the resolution process.
- Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity, and configures network components along with implementing operating systems enhancements to improve reliability and performance
- Provide support for implementation, troubleshooting and maintenance of IT systems
- Provide Tier 1 (Help Desk) problem identification, diagnosis, and resolution of problems
- Manage the daily activities of configuration and operation of IT systems
- Provide assistance to users in accessing and using IT systems
- Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems
- Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all the client/server/storage/network devices, mobile devices, etc.
- Provide support for the escalation and communication of status to agency management and internal customers
- Optimize system operations and resource utilization, and perform system capacity analysis and planning
- Provide in-depth experience in trouble-shooting IT systems
- Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
- Provide support for the dispatch system and hardware problems and remains involved in the resolution process
- Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.
- Support the design of systems, mission architecture and associated hardware.
- Possess working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture
- Analyze and resolve complex problems associated with server hardware, applications, and software integration
- An active and current TS/SCI Clearance with Polygraph is required to be considered.
- Ten (10) years of experience as a SA in programs and contracts of similar scope, type, and complexity are required.
- Bachelor's degree in a technical discipline from an accredited college or university is required.
- Five (5) years of additional SA experience may be substituted for a bachelor's degree.
RM System Administrator Level 2 with Security Clearance - Annapolis Junction, MD, United States - Jovian Concepts
Description
Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all the client/server/storage/network devices, mobile devices, etc.