Customer Experience Engineer - Bellevue
1 month ago
Job summary
About the Company Armada is an edge computing startup that provides computing infrastructure to remote areas where connectivity and cloud infrastructure is limited as well as areas where data needs to be processed locally for real-time analytics and AI at the edge. We re looking to bring on the most brilliant minds to help further our mission of bridging the digital divide with advanced technology infrastructure that can be rapidly deployed anywhere.Responsibilities
Serve as the primary technical support for both commercial and Federal customers ensuring adherence to compliance and security standards e.g FedRAMP ITAR or equivalent Handle L1 basic troubleshooting L2 technical support and L3 escalations to engineering based on issue complexity Act as a customer advocate driving resolution for high-priority issues and ensuring a smooth support experience and ensuring fast response times SLA compliance Collaborate with internal teams Product Engineering Customer Success ,to resolve complex technical problems Support Operations & Process Management Own manage ticketing systems Zoho Desk ServiceNow or equivalent ensuring efficient issue tracking resolutionJob description
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