Clinic Operations Supervisor - Walnut Creek, Walnut Creek, CA, US
1 day ago
Job description
The Clinic Supervisor supports the Senior Clinic Operations Manager in the day-to-day operational oversight of a medical clinic. This role is responsible for the direct supervision, coaching, and performance management of a team of Medical Assistants, ensuring high standards of patient care, efficient clinic flow, and compliance with clinical and operational policies.
What you will do:
- Provide direct supervision to Medical Assistants, including scheduling, training, coaching, and performance management
- Serve as a frontline leader and escalation point for MA-related workflow, attendance, and performance issues
- Conduct regular check-ins, feedback conversations, and performance evaluations
- Support onboarding and ongoing competency development of Medical Assistants
- Partner closely with the Senior Clinic Operations Manager to support daily clinic operations and staffing coverage
- Ensure efficient patient flow and appropriate MA coverage to support providers and clinic volume
- Assist with identifying operational challenges and implementing process improvements
- Act as Manager-on-Duty as assigned when needed
- Ensure Medical Assistants adhere to clinical protocols, safety standards, and infection control guidelines
- Support compliance with regulatory requirements (e.g., OSHA, HIPAA, state and federal regulations)
- Reinforce proper documentation, rooming procedures, and clinical workflows
- Serve as a liaison between Medical Assistants, providers, and clinic leadership
- Escalate operational or staffing concerns appropriately to the Senior Clinic Operations Manager
- Promote a positive, respectful, and patient-centered work environment
- Support high standards of patient care and service excellence
- Address patient or provider concerns related to MA support and clinic operations
- Participate in quality improvement initiatives and clinic performance goals
- Assumes other responsibilities as appropriate to the position and organizational needs
Qualifications:
- High school diploma or equivalent is required, Associate's or Bachelor's degree in healthcare administration or related field is preferred
- Medical Assistant certification (CMA, RMA, or equivalent) is required
- Minimum 2–4years experience as a Medical Assistant in an outpatient or ambulatory care setting
- Prior experience leading or supervising staff (formal or informal)
- Knowledge of clinical workflows and medical office operations
- Experience in a multi-provider or high-volume clinic environment
- Experience supporting operational leaders or managers
- Strong people leadership and coaching skills
- Ability to manage priorities in a fast-paced clinical environment
- Effective communication and conflict resolution skills
- Working knowledge of EHR systems and clinic scheduling workflows
Compensation Range:
$72,000 to $80,000 Annually
All compensation ranges are posted based on internal equity, job requirements, experience, and geographical locations.
Why You'll Love Working Here:
- Amazing work/life balance
- Generous Medical, Dental, Vision, and Prescription benefits (PPO & HMO)
- 401(K) Plan with Employer Matching
- License & Tuition Reimbursements
- Paid Time Off
- Holiday Pay & Floating Holiday
- Employee Perks and Discount Programs
- Supportive environment to help you grow and succeed
Boomerang Healthcare (BHC) is a multidisciplinary and comprehensive team of experienced, committed healthcare providers that treat pain. Our team of doctors approaches each patient with one goal in mind: to help patients return to normal daily activities. We work with our patients to identify the cause of their pain and create a personalized treatment plan, recognizing that no two patients are alike, and neither is their pain. Our providers create a comprehensive care plan, then monitor, manage and coordinate patient access to health services at BHC.
Boomerang Healthcare strives to be a diverse workforce that reflects, at all job levels, the patients we serve. We are an equal opportunity employer. Boomerang Healthcare is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please contact us.
Monday-Friday, 8am-5pm
40
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