Director of Professional Services - New York

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.  · We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to ju ...

Job description

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. 

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary:

About the Role

We're on a mission to transform how large law firms run their business. ShareDo (powered by Clio) is an enterprise legal work management platform built to help firms scale smarter, deliver exceptional client service, and operate with greater efficiency.

As Director, Professional Services, you'll lead the global delivery and implementation of ShareDo solutions across complex enterprise environments. You'll be accountable for the success of every customer deployment, ensuring on-time, high-quality implementations that drive measurable client impact. You'll design and scale a best-in-class professional services organization that enables predictable delivery, operational excellence, and long-term customer success.

This role requires a proven leader with deep enterprise SaaS implementation experience, skilled in navigating multi-stakeholder environments, building delivery teams, and establishing scalable processes that meet the rigor and expectations of global enterprise clients.

You'll work cross-functionally with Product, Engineering, Sales, and Customer Success to ensure clients achieve value from day one, and you'll build the systems, processes, and team culture that allow us to grow rapidly and sustainably.

What You'll Be Doing

Build and Lead a World-Class Services Organization

• Lead and grow a team of legal architects responsible for end-to-end delivery of large-scale enterprise projects.

• Define and continuously improve delivery methodologies, tools, and processes that enable scalable, repeatable, and efficient implementations for complex clients.

• Set and manage key performance indicators across utilization, gross margin, and time-to-value.
   

Ensure Successful Enterprise Delivery and Customer Outcomes

• Oversee the full lifecycle of enterprise client projects, from design and planning to configuration, testing, training, and go-live.

• Maintain a governance framework for all delivery projects, ensuring predictable outcomes, strong financial control, and excellent client experience.

• Act as a senior escalation point for clients, resolving complex delivery challenges with empathy, urgency, and partnership.

• Establish strong executive relationships with enterprise customers and ensure delivery aligns with their broader transformation goals.
   

Drive Operational Excellence and Continuous Improvement

• Develop a professional services "delivery playbook" that standardizes how we implement ShareDo US across enterprise client types and regions.

• Identify and implement process innovations that improve efficiency, quality, and customer satisfaction.

• Build and maintain a reporting rhythm to track project health, utilization, and financial performance, sharing insights with leadership.
   

Strategic Growth and Capacity Planning

• Partner with Sales, Product, and Customer Success to forecast demand and resource needs in enterprise accounts.

• Define the long-term capacity plan for the PS organization in alignment with company growth objectives.

• Partner with Talent Acquisition and Capability Leads to attract, develop, and retain top-tier enterprise delivery talent.
   

Commercial and Partner Management

• Own professional services P&L accountability, ensuring utilization, margin, and delivery profitability targets are met.

• Manage subcontractor and partner relationships, ensuring high-quality delivery and sustainable margin structures.

• Collaborate with system integrators and delivery partners to expand implementation capacity and accelerate adoption within the enterprise market.
   

What You May Have

• Proven experience leading Professional Services or Delivery organizations for enterprise SaaS or complex software solutions.
  A track record of delivering large-scale, multi-phase enterprise implementations involving multiple stakeholder groups and integration touchpoints.

• Deep understanding of enterprise project governance, risk management, and change management best practices.

• Experience with utilization and revenue forecasting, with comfort owning P&L-level accountability.

• Strong leadership skills with the ability to inspire, coach, and scale high-performing delivery teams across multiple geographies.

• Exceptional communication and stakeholder management skills, able to engage confidently with enterprise executives, project sponsors, and technical teams alike.

• Background in legal tech, professional services automation, or enterprise workflow software is a strong asset.
   

What You'll Bring

• A builder's mindset, you're energized by taking something from 0 → 1 → scale.
  Enterprise discipline, you understand what excellence looks like in complex delivery environments and know how to get there.

• Customer obsession, you care deeply about outcomes, not just outputs.

• A collaborative leadership style that values learning, humility, and progress.

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This is a new role.

What you will find here:

Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
 

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance 

• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.

• Flexible time off policy, with an encouraged 20 days off per year.

• $2000 annual counseling benefit

• RRSP matching and RESP contribution 

• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years​​

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The expected salary range* for this role is $153,600 to $192,000 to $230,400 USD. The expected new hire commission range for this role is $102,400 to $128,000 to $153,600 USD. The opportunity to earn commissions beyond the stated amounts are possible as commission earnings are uncapped.

*Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility 

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at 

We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.

Disclaimer: We only communicate with candidates through official email addresses.