hampton inn - Winston-Salem, NC , USA, United States - Quality Oil Company, LLC

Description

Executive Housekeeper


Reports To:
General Manager


FLSA Status:
Exempt

The Executive Housekeeper's mission is to expand and develop our company through strict adherence to our Core Ideology and to empower, train, and motivate Quality People to strive for excellence.

TO DO IT BECAUSE IT IS RIGHT
TO TREAT OTHERS AS WE WOULD LIKE TO BE TREATED TO BE FINANCIALLY RESPONSIBLE


TO BE BETTER TODAY THAN YESTERDAY
An Executive Housekeeper is responsible for leading a team to achieve exceptional cleanliness throughout the hotel.

The Executive Housekeeper will manage the housekeeping department and ensure all rooms, hallways, and lobbies are clean, as well as ensure that all rooms are stocked, cleaned, and ready for guests on a daily basis.

• Purchasing, monitoring, and controlling inventory for housekeeping department within budget guidelines
• Completing work schedules for housekeeping department staff in a timely and effective manner
• Enforcing and coordinating all training efforts and counseling throughout the housekeeping department
• Knowledge of and ability to perform opening/closing procedures for the housekeeping department
• Inspecting rooms and public spaces daily to ensure brand standards, safety, and total cleanliness
• Ensuring that all maintenance issues are reported immediately
• Promoting, participating, and is knowledgeable of all brand programs and standards
• Conducting regular staff meeting and completing all paperwork in a timely manner
• Ensuring the follow-through of O&R
• Assisting with all training efforts throughout the housekeeping department; enforcing and promoting the QTR culture throughout the housekeeping department.
• Embracing and demonstrating the core ideology daily
• Operating under budgetary guidelines
• Operating with a guest satisfaction urgency and striving for 100 percent guest satisfaction at all times
• Promoting and encouraging team work at all times
• Monitoring and logging key control
• Communicating and is knowledgeable of SALT scores
• Providing information to guests about hotel services, facilities, and other amenities

Requirements

• Prior supervisory experience is required, preferably in a hospitality setting
• Prior housekeeping experience is required
• Strong initiative and work ethic
• Punctual , reliable, and regular attendance
• Strong attention to detail
• Customer-service oriented
• Strong multitasking and organizational skills
• Ability to work in a fast-paced environment
• Excellent communication skills - verbal and written
• Excellent interpersonal skills
• Excellent time and project management skills