Bilingual Customer Service Representative - Washington, United States - Metropolitan Water District

Description

Looking for an opportunity to build your future? Dart is hiring
Our Administrative Sales team is looking for a Bilingual Customer Service Representative .

This role is responsible for providing exceptional customer service to customers located in Mexico and other international markets through timely and accurate order entry, reviewing of orders, and responding to and resolving customer related issues.

Here are some of the best things about working for our organization:
Vacation right away in your 2nd month
Hybrid scheduling allowing for 2 days per week at home

Additional time off:
personal & sick time
4% 401k employer match
Very affordable health insurance
Career growth & mapping is a priority.
Opportunity to volunteer with our Community Action Team for environmental stewardship.

Day-to-Day Role:
Provide exceptional customer service by accurately taking, expediting and following up on customer orders, returns, credit memos, and debit memos
Communicate with customers, sales force, and other departments on orders status to research, problem solve, analyze and resolve complex customer issues
Prioritize work in order of importance and manage deadlines to meet the needs of the customer
Consult and keep management apprised on significant account developments or activities
Understand and interpret customer needs and wants.
Process and accurately maintain customer specific pricing information
One or more of the following duties will be assigned based on the needs of the department:

Work closely with the Graphics Department to process custom print orders
Work closely with the Master Data Department to keep customer information updated and accurate
Review pricing-related customer deductions from the Credit Department and issue accurate credit memos as necessary


Core Skills and Qualifications:
The ideal candidate must possess all of the following:
High School diploma or equivalent
Six (6) months of experience in a customer service field
Excellent verbal and written skills in both Spanish and English, in order to communicate with internal and external customers; verbal skills to include a pleasant phone demeanour
Ability to work independently, multi-task, and make sound decisions without immediate supervision
Must be able to stay focused and engaged in a work environment that is open and active
Ability to maintain composure and adapt in a dynamic, fast-paced, customer-focused work environment, characterized by rapid change, minimal lead times, and multiple competing priorities
Ability to exhibit creativity and flexibility in solving customer problems
Strong attention to detail and accuracy

Preferred Skills and Qualifications:
Experience in using Word, Excel and Outlook.
Six (6) months of customer service experience in a call/contact center enviornment
Data entry experience
SAP experience

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