Member Assistance Officer - Chubbuck, Idaho, , United States
3 days ago
Job description
Responsible for the control of delinquent loan accounts, overdrawn checking account, and pending past due payment reminders. Makes follow up telephone calls on delinquent accounts and maintains accurate records of member contact. Responsible for complying with local, state, and federal laws and regulations while handling collection processes such as repossession, bankruptcy, or foreclosure.
Duties and Responsibilities:
- Contact members by telephone, letter, email, or in person for payment arrangements.
- Support inbound and make outbound collection calls.
- Update applications and interview past due members.
- Skip trace members.
- Make necessary recommendations regarding potential loan modifications.
- Review delinquency reports and CPI insurance.
- Identify and analyze risk of delinquent accounts to reduce loss.
- Review and recommend loss mitigation options for members experiencing hardship.
- Verify account research and error corrections.
- Advise members with financial problems.
- Negotiate and implement payment plans.
- Evaluate and recommend accounts for repossession and/or charge off.
- Review Consumer Credit Counseling Service accounts and prepare accounts for charge off.
- Answer basic questions regarding bankruptcy, deceased, home help, borrower assistance and repossession.
- Work early to mid-stage consumer delinquent loans.
- Ability to effectively and accurately document collection process.
- Other support service duties as assigned.
Qualifications:
Bachelor's Degree preferred. One to two years collection and/or risk management experience preferred. Good written and verbal communication skills. Ability in computer typing and input. Ability to always maintain the confidentiality of Credit Union and member records. Certified in Basic knowledge of deceased members and bankruptcy processes.
Performance Standard:
Ability to deal with conflict, discuss problems and request/take payments in a professional manner. Professional in appearance, attitude, and verbal and written communications. Ability to assess risk and make sound decisions. Must be willing to comply with the Regulation (F), Bank Secrecy Act and USA Patriot Act as implemented by Idaho Central Credit Union.
Physical Requirements:
Perform tasks requiring manual dexterity (processing paperwork, filing, stapling, sorting, collating, typing, counting cash, etc.). Sit for extended periods of time. Lift 20-40 pounds of applicable supplies including copy paper, cash drawers, marketing material, etc. Repetitive motion using wrists, hands, and fingers. Reach keyboards. Ability to operate basic office machines (calculator, computer, telephone, copy machine, fax machine, etc.).
This role offers benefits, including:
- Competitive Pay
- Medical, Dental, & Vision Insurance
- Generous Paid Time Off
- Paid Holidays
- Matching 401K AND Pension
- Tuition Reimbursement
- Employee Assistance Program
- Employee Wellness Program
- Paid Group Life and Disability Insurance
- Awesome Culture
- Business Discounts (such as cell phone service and gym memberships)
- And More
The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent to the job.
Must be eligible for membership at ICCU to obtain employment.
ICCU is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law.
Similar jobs
Responsible for the control of delinquent loan accounts, overdrawn checking account, and pending past due payment reminders. Makes follow up telephone calls on delinquent accounts and maintains accurate records of member contact. Responsible for complying with local, state, and f ...
3 days ago
We are looking to hire an additional receptionist to join our team. · ...
1 month ago
The Office Manager / Executive Assistant supports executive leadership and manages the daily administrative functions of a construction office. · ...
2 weeks ago
The Office Manager / Executive Assistant supports executive leadership and manages the daily administrative functions of a construction office. · ...
2 weeks ago
Responsible for controlling delinquent loan accounts and making follow-up telephone calls. · ...
3 weeks ago
We are looking for a motivated and detail-oriented Loan Officer Assistant to join our team. · ...
1 week ago
Pramier Mortgage Resources (PMR) busca un asistente para oficiales de préstamos motivado y detallista para unirse al equipo. · ...
1 week ago
We are looking for a competent Office Assistant to help with the organization and running of the daily administrative operations of the company. · The ideal candidate will be a hard-working professional able to undertake a variety of office support tasks and work diligently under ...
1 week ago
The Postal Service is the largest government related agency in terms of employees. The Postal Service currently employs nearly 1 million people and is hiring nationwide. There is NO experience required, paid training is provided for all job openings. There are MANY different posi ...
6 hours ago
The Postal Service employs nearly 1 million people and is hiring nationwide with many different positions available. · Clerks sell stamps, take incoming mail, sort and distribute the mail in addition to other clerical functions. · ...
1 week ago
Assists the Substance Abuse Education and Prevention Coordinator in the facilitation of the Substance Abuse Education Program for juvenile offenders and their parent/guardians; performs related work as required. · ...
1 month ago
Housing Program Specialist assists with all functions of SEICAA's Housing division. · Act as a point of contact for SEICAA's HSG division. · Share information regarding SEICAA programs and services and other community resources with tenants and participants. · ...
5 days ago
Non- Invasive Cardiology Opening in Pocatello, IdahoLocated in Pocatello, ID - Salt Lake City 160mFull-time, permanent positionBoard Certified/Board EligibleHospital-Employed PositionFull-Time Employment (1.0 FTE)Inpatient/Outpatient MixSingle-Specialty Group of 9 Cardiologists, ...
1 day ago
Non- Invasive Cardiology Opening in Pocatello, IdahoLocated in Pocatello, ID - Salt Lake City 160mFull-time, permanent positionBoard Certified/Board EligibleHospital-Employed PositionFull-Time Employment (1.0 FTE)Inpatient/Outpatient MixSingle-Specialty Group of 9 Cardiologists, ...
1 day ago
Receptionist for a dental practice. · Confirm patient appointments. · Greet patients and review patient documentation to determine eligibility for the Health West Dental sliding scale. · ...
1 week ago
Hired Counselors will enjoy competitive hourly or salary pay... · ...
1 week ago
+This Management Assistant uses excellent customer service and clerical skills in the management of administrative, technical, and analytic duties of the Clerk and Recorder office. · ...
3 weeks ago
Purpose of Class Assists the public and those from foreign countries in obtaining and issuing of drivers and commercial licenses, as well as Idaho identification cards through validating proper documentation. · ...
1 month ago
Job Details Job Location: Dental Clinic - Pocatello ID · Position Type: Part Time Confirm patient appointments 48 hours prior to the appointment Greet all patients as the patient enters the practice Apply the sliding scale to patient accounts Review with patient any treatment pe ...
1 week ago
This role entails maintaining a customer-facing service environment with internal and external client barriers to success while creating contracts assisting in calendar maintenance and supporting key leadership. · Maintaining professional exchanges with both internal and external ...
4 days ago