House Manager 5 - Baltimore, MD

Job summary

Responsibilities

Provide direct supervision of residents

Maintain a safe structured drug-free environment

Conduct routine room checks enforce visitation policies ensure residents comply with house rules safety expectations serve meals to residents appropriately log meal temperatures in Redline app upon delivery take phone messages direct calls appropriately receive visitors as required identify report maintenance or safety concerns submit maintenance issues White Glove Property Management facility protocol understand abide all facility policies procedures cooperate fully government officials inspectors regulators during visits inquiries remain site with residents during emergency relocation until properly relieved assist residents emergencies participate fire drills disaster drills inspections remain alert responsive assigned shifts physical work requirements ability assist residents emergencies remain site during emergency relocation maintain accurate medication documentation complete all required documentation iCanotes Redline accurately promptly report incidents health changes unusual events timely take appropriate action emergencies participate fire drills disaster drills inspections respond resident needs provide emotional support comfort guidance help manage personal affairs coordination receiving medical appointments transportation services prepare documents mail correspondence receive make outgoing phone calls communicate effectively team members supervisors provide regular feedback coaching opportunities professional development improve performance enhance skills abilities perform other tasks assigned by supervisor manager oversee staff coordinate activities supervise monitor evaluate employee performance resolve conflicts establish good rapport relationships employees clients customers promote positive morale motivation teamwork retention recognition reward integrity accountability ongoing relationship building trust communication empathy respect honesty reliability commitment responsibility excellence service quality customer satisfaction continuous improvement teamwork collaboration shared goals mutual understanding active listening problem solving conflict resolution negotiation compromise cooperation follow through commitments patient confidentiality confidentiality outside workplace avoid gossip rumors spreading negativity inappropriate behavior harassment discrimination compliance policies procedures regulations laws codes guidelines standards industry best practices ongoing education training workshops seminars conferences certification courses mentoring coaching supervising managing leading teams employing hiring motivating evaluating developing improving processes procedures systems technology infrastructure equipment supplies resources budget finance accounting payroll human resources recruitment talent acquisition succession planning leadership development strategy vision mission values culture diversity inclusion accessibility equity fairness justice compassion kindness empathy understanding patience tolerance forgiveness generosity gratitude humility selflessness loyalty dedication commitment discipline hard work ethics integrity honor responsibility stewardship sustainability accountability transparency honesty authenticity vulnerability openness willingness learn grow adapt change evolve transform innovate disrupt status quo challenge assumptions conventional wisdom paradigm shift disruptive innovation creative thinking outside box unconventional approach novel solution innovative product service process methodology framework architecture design user experience user interface usability accessibility functionality simplicity elegance efficiency effectiveness productivity workflow automation artificial intelligence machine learning data analytics business intelligence knowledge management information systems IT infrastructure cybersecurity data security risk management compliance governance regulations laws codes standards industry best practices ongoing education training workshops seminars conferences certification courses mentoring coaching supervising managing leading teams employing hiring motivating evaluating developing improving processes procedures systems technology infrastructure equipment supplies resources budget finance accounting payroll human resources recruitment talent acquisition succession planning leadership development strategy vision mission values culture diversity inclusion accessibility equity fairness justice compassion kindness empathy understanding patience tolerance forgiveness generosity gratitude humility selflessness loyalty dedication commitmen

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Job description

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