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    • IT Service Desk Associate - Fountain Valley - MSP Hire, Inc.

    MSP Hire, Inc.
    MSP Hire, Inc. Fountain Valley

    1 month ago

    Default job background
    Full time
    Description

    Job Title:

    A dedicated IT Service Desk Associate is needed to provide exceptional support to clients through various channels. This role involves addressing service requests and IT incidents in a timely and effective manner.

    Responsibilities

    • IT Support: Provide first-level remote support for VoIP phones, laptops, desktops, printers, and other network devices.
    • Incident Documentation: Efficiently document all support incidents by creating and managing Help Desk tickets.
    • Project Coordination: Coordinate projects, schedules, and timelines with clients.
    • Inventory Management: Manage hardware/software inventory, price books, and procurement processes.
    • Equipment Setup: Oversee equipment setup, configuration, and shipment for client installations.
    • Technical Documentation: Maintain and update technical documentation and customer system SOPs.
    • Vendor Collaboration: Collaborate with vendors to manage broadband pricing, equipment returns, and VoIP number porting requests.
    • Software Provision: Provision software licenses (e.g., Microsoft, DropSuite, Datto File Protection).

    Requirements

    • Education: High school diploma with 2+ years of related experience.
    • Experience: 2+ years in a Help Desk/Support Center role.
    • Tech Skills: Basic knowledge in trouble shooting, diagnosing, and resolving computer hardware and software related issues.
    • Communication: Excellent verbal and written communication abilities.
    • Organization: Exceptional organizational and time management skills.
    • Customer Focus: High attention to detail with a focus on customer service.
    • Teamwork: Ability to work independently and collaboratively within a team.

    Benefits

    • Full-Time Position: In-office role in Fountain Valley.
    • Schedule: M-F 8AM to 5PM.
    • Benefits: Health insurance, paid time off, 401(k) plan.
    • Salary Range: $39,000 - $45,000/year.
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It service desk associate