Automotive Library Research Specialist - Elk Grove, United States - ALLDATA

Description

ALLDATA is the industry's #1 choice for unedited OEM automotive repair and collision information. Founded in 1986, the Elk Grove, California-based company has more than 115,000 subscribers worldwide who rely on us for access to the OEM-accurate information and procedures they need for safe and accurate repairs. More than 400,000 technicians trust ALLDATA's industry-leading software solutions for faster diagnostics, updated OEM information covering 95% of vehicles on the road today, and simpler shop management. With the support of our parent company, AutoZone, we are an employer of choice for those who are passionate about working for a leader in the automotive software industry.

Position Summary:

This position is the primary point of contact helping customers find information in our products, or obtaining additional information from a variety of resources. The ideal candidate is dependable, energetic, loves cars and automotive work but prefers to work in an office environment.

Position Responsibilities - Other duties may be assigned:

• Research automotive information for automotive technicians using factory service manuals, electronic media and manufacturers websites.
• Utilize proprietary systems to format data and prepare for distribution.
• This position has no direct reports.

Position Requirements:

• HS Diploma or equivalent
• 2 Years Professional Automotive Repair, Service Writer or Auto Parts experience
• 2 Year Vocational School graduates may be considered in lieu of hands on experience
• Familiar with automotive makes, models, systems, components and manuals
• Good phone skills
• Good computer skills - Internet navigation a must
• ASE certifications or Smog license a plus
• Customer service experience a plus
• Frequent periods are spent standing or sitting in the same location with some opportunity to move about, or occasionally there may be a requirement to stoop or lift light material or equipment (typically less than 8 pounds).
• Most of the time is spent communicating via voice, using hands to fingers to dial and use phones, typing on computer and reading messages from a monitor or a hard copy documents.