- Which includes being a United States Affirmative Action Employer
Support Technician I - Columbia, United States - Oracle
Description
Job Description
As a member of this fast-paced, groundbreaking database/applications company, work with the team to deliver real time 24x7 enterprise-wide technical support for internal and/or external customers.
This includes, but is not limited to:
user support of business applications, fix of technical problems and acting as a liaison between customers and resolving groups.
Works on assignments that are moderately complex in nature where judgment is needed in resolving problems and making routine recommendations.
Career Level - IC0
Responsibilities
As a Support Technician I, you will provide day-to-day technical support end-users hardware and software needs and project-based support.
You will provide routine, technical support and maintenance for desktop, laptop, and network systems including hardware, application software, operating systems, and connectivity.
In addition, you will be responsible for fix hardware and software issues and document resolution with support as needed while also repairing or replacing defective equipment with support as needed.
As a team member, you will also install, configure, update end-user desktop and laptop software with support as needed, and prioritize and advance issues when appropriate.
Your responsibilities will also include performing telecom moves, adds, and changes for end-users with limited support.Finally, you will use knowledge transfer forums to identify and resolve problems and contribute to all desktop or telecom support phases, including coordination, monitoring, tracking, and resolution related to client installations, upgrades, software, hardware, operating systems, and operating system configuration issues.
Basic QualificationsAt least 2 years total combined work experience and completed higher education
Preferred Qualifications
Associates degree (Higher Education, Higher National Diploma)
At least 1 year of office support, call center or phone support work experience
At least 1 year operating systems support work experience
At least 1 year of end-user device support and solve work experience
CompTia A+ Certification and / or Microsoft Certifications
ITIL Foundations Certification
Expectations
Must reside in or around the Columbia, MO area
Willing to work additional or irregular hours as needed and allowed by local regulations
Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
Perform other responsibilities as assigned
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
US:
Hiring Range:
from $18.13 to $34.66 per hour; from $37,700 to $72,100 per annum.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Oracle US offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off:
Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits.
For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment.
Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
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Disclaimer:
Oracle is an Equal Employment Opportunity Employer*.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law.
Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.