- Increase carrier use by reviewing cargo flows and collaborating with partners to implement changes that benefit QuickSTAT and our customers
- Monitor customer shipments to provide proactive updates to customers and by collaborating with other partners, problem solve in anticipation of a customer complaint
- Inclusion and transfer of customer requirements into the QuickSTAT systems
- You will collaborate with team members to provide problem resolution to customers
- Communicate and provide updates to customers until the delivery is made
- Other tasks as assigned by manager
- Bachelor's degree in supply chain management or similar field
- 3 years of Air Logistics and Freight Forwarding experience
- Must report to our Jericho office Monday through Friday from 3:00pm - 11:00pm, with the possibility of holidays and weekends as this office is a 24/7 facility
Air Logistics Customer Care Specialist - Jericho, United States - Kuehne+Nagel
Description
Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at QuickSTAT.
Your Role
As our Air Logistics Customer Care Specialist, you are responsible for ensuring that our customers have a positive experience each time they engage with QuickSTAT.
Your team is responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up, and interaction with our sales colleagues.
You will be on first shift in this position, reporting to the Jericho office Monday through Friday from 3:00pm - 11:00pm, with occasional weekends and holidays as needed.
Your Responsibilities
Your Skills and Experiences
Good Reasons to Join
At QuickSTAT we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues.
We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $27.59 and $30.00.Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles.
Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations.
QuickSTAT reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.Kuehne + Nagel is an equal employment/affirmative action employer.
If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.- with the nature of your request.
We will answer your inquiry within 24 hours.