Medical Receptionist - Fresno, United States - ALLERGY & ENT ASSOCIATES

Description

BAZ Allergy, Asthma & Sinus Center has recently merged with Allergy & ENT Associates, a growing practice with locations in Houston, Austin, Dallas, & California

We are looking for a Front Office Specialist in our clinic on North Fresno St.


Address:
7471 North Fresno Street

Fresno, CA 93720

Hours:
Monday - Friday 9am - 6pm


Benefits:
Health Insurance

Dental & Vision Insurance

401K

Accidental Death & Disability

Life Insurance

PTO & Holidays

Position Summary

To provide high quality patient care services, treating all patients' and guests with courtesy, fairness, and respect. Works with management and staff members in a spirit of cooperation and teamwork. Supports the goals and objectives of Allergy, Asthma, & Sinus Center.

• Follows office policies, procedures, and protocols as appropriate.
• Communicates effectively with other staff members.
• Greets visitors with a smile in a polite, prompt, helpful manner. Provides any necessary instructions/directions. Informs appropriate department/person of patient's arrival.
• Completes necessary paperwork such as fee tickets, etc. Uses computer system to generate information necessary for billing.
• Updates patient information, collects co-pays, provides any necessary form(s) needing completion, obtains signature as necessary.
• Maintains clean, orderly waiting room and work area.
• Answers phone promptly and in a pleasant manner and deals with customer needs expeditiously, such as making appointments, taking messages for the clinical staff, etc.
• Updates information in electronic patient charts according to policy and procedure.
• May perform specific Job Activities as assigned per office location
• Collect at the time of service
• Quote Insurance benefits and estimates
• Verify Insurance eligibility and authorizations
• Attendance is required for all In-Service trainings
• Travel to other clinics, within reasonable distance, will be required.

EDUCATION AND EXPERIENCE

• High school graduate or equivalent
• 3 years of office experience preferred. One year medical office experience preferred.
• Knowledge of medical terminology, HMO, PPO, medical insurance industry and general clerical procedures.
• Knowledge of CPT & ICD-9/10 Coding System.
• Ability to operate a multi-line telephone system.
• Must be self-directed and able to work independently
• Attention to detail a must
• Professional, calm and courteous demeanor
• Excellent verbal and written communication skills

COMPUTER SKILLS

• Proficient computer skills in Microsoft Office and Outlook. EMR knowledge preferred.
• Safety and Confidentiality - Follows OSHA regulations and the safety guidelines of

the Practice. Follows HIPAA policies and procedures. Respects and maintains patient confidentiality.

• Organization - Uses time efficiently by prioritizing and planning work activities; is methodical and efficient in structuring tasks to be accomplished.
• Professional Maturity - The ability to separate emotional feelings from the real issues at hand. The ability to legitimately and objectively challenge the substance of our beliefs and biases of our observations.
• Time Management - Managing one's own time and the time of others; the ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Interpersonal Communication - Writes and speaks effectively based on the psychological, relational, situation, environmental and cultural dynamics within the situation

Physical Demands

Communication - The ability to write and speak effectively using appropriate convention based on the situation; actively listens to others, asks questions to verify understanding, and uses tact and consideration when delivering feedback to others.

Physical Demands:
Face paced medical office environment. Good eyesight and hearing, manual dexterity, and full range of body motion required. Must be able to stand and /or sit for extended periods of time. May require occasional lifting of 25 pounds or more. May be exposed to acutely ill patients, and communicable diseases.

Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation; Moderate noise (examples: business office with computers and printers, light traffic).

Typical schedule is Monday through Friday with regular working hours; Occasional overtime or weekends may be required. Travel to other clinic locations may be required.