Senior Partner Support Engineer - New York

Only for registered members New York, United States

4 days ago

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Brief Summary:

We seek a Senior Partner Support Engineer to provide exceptional technical support to our embedded partners, manage service requests and projects, troubleshoot API and integration issues,

This role requires working directly with VIP integration partners via multiple communication modes (support queue, phone, meetings, scorecards,
  • This role will provide exceptional technical support to our embedded partners.
,status pages and in app) and act as liaison between partners end user support and engineering teams.

You will participate in the team on call rotation to provide incident coverage after hours weekends as needed usually one week per month.

You will work closely with engineering to manage special projects and technical changes with partners. You will also support API developers building their own software integrations with our platform.
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