Admissions Support Specialist - Hampton, United States - Piedmont Virginia Community Collage

Description

Job Description

This position will assist students with admission, registration, financial assistance application, accommodations, and/or other student support services; facilitate the interviewing of current and prospective adult learners to determine program/service eligibility; provide the necessary information, troubleshoot issues, assist students with completing paperwork and performing related activities.

* This is a full-time restricted classified position. Continuation of employment is based on funding availability. * Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications
Tidewater Community College has served South Hampton Roads – both students and employers – for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 28,000 students in Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,203 graduates in , 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 36% enrolled at TCC. TCC's institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.

Relevant work-related experience in student services required.
Knowledge

Knowledge of common office practice.

Familiar with Family Educational Rights and Privacy Act.

Skills

Excellent customer service skills.

Excellent verbal and written communication skills, including
active listening skills.

Demonstrated skills of accuracy and attention to detail.

Strong organizational skills.

Demonstrated interpersonal skills while working under pressure and with various groups and
individuals.

Proficiency in Microsoft Office 365 applications.

Ability to

Assist students enthusiastically and effectively in person, by phone, or by email.

Handle multiple tasks quickly and effectively, proactively
establish priorities, and meet deadlines.

Learn software and database programs.

Work with diverse populations.

Collaborate closely with advisors, faculty, and staff.

Cultivate effective working relationships.

Work as a productive member of team or independently.

Respond to common inquiries or complaints from customers, agencies, or business community members.

Use sound judgment, discretion, and diplomacy when working on sensitive issues with students.

Work on complex and confidential tasks utilizing judgment, tact, and resourcefulness.

Protect confidential and sensitive information.

Work at all campuses.

Additional Considerations

Experience working in an admission or registrar office in a higher

education setting.

Experience with student information systems such as PeopleSoft, Banner.

Familiarity with admissions processes and procedures.

Experience with applicable laws, rules, and regulations related to higher education, including

those related to student privacy and academic policies.

Experience working in higher education setting.

Operation of a State Vehicle Yes Supervises Employees No Required Travel Minimal