Patient Service Specialist, Lincoln - Lincoln, Illinois, United States
1 day ago
Job description
Min
USD $16.00/Hr.
Max
USD $23.64/Hr.
Overview
Our Patient Service Specialist works as part of team to complete daily business office functions including billing, collecting, and interacting with patients. Also responsible for answering the telephone, routing and triaging calls relative to patient urgency. Schedules appointments and registers patients.
Qualifications
Education:
- High school graduate or equivalent required.
Experience:
- Previous work experience in a medical office and/or customer service position preferred.
- Previous experience dealing directly with the public in person and on the phone preferred.
- Computer experience and typing skills required.
Other Knowledge/Skills/Abilities:
- Strong written and verbal communication skills required.
- Ability to multi-task and prioritize required.
- Candidates must successfully pass the following assessments during the interview process in order to be further considered for this position: Listening Skills, Data Entry, and Office Skills.
Responsibilities
- Assists clinic in meeting goals related to quality and patient satisfaction by providing assistance, guidance, and direction to visitors and patients, in person and over the phone in a manner designed to yield a high level of patient satisfaction. Communicates patients' needs through the tasking mechanism of the electronic health record. Accountable for achieving quality and patient satisfaction standards, including anticipating patient needs, grievances, and service recovery.
- Schedules, reschedules and coordinates patient appointments. Reviews new patient requests. Appropriately triages patients in urgent/emergency situations over phone or in person. Monitors patient flow through reception and works with team to minimize and notify patients of waits and delays. Schedules interpreters if needed.
- Responsible for accurate registration of patient demographics and insurance. Utilizes a variety of external websites to confirm patient's eligibility. Determines appropriate copay, registration conversation, and insurance to bill based on appointment type. Collects patient financial responsibility at the time of registration, including current and past due balances Determine and provide age appropriate documentation to be completed by each patient. Obtains and validates proper consent for patient treatment.
- Assists clinic in meeting goals related to days in accounts receivable by working as part of a team responsible for several front-line billing aspects which may include but is not limited to, charge entry, charge submission, posting of payments, charge adjustments, and cash management, including bank deposits. Reviews and corrects demographics/insurance errors. Assists in the clinic's overall financial performance by monitoring accounts for bad debt balances, pre-payment requirements, and patient portions at the time of service, and other old balances.
- Responsible for several tasks related to the paper flow through office. This may include, but is not limited to; working with incoming mail and faxed correspondence. Assists in scanning correspondence and paper medical records and conducting quality assurance and quality audits, if requested.
- Performs opening and close of day activities. This may include running various reports, cash management, and completing required work lists.
- Complies with all reimbursement rules and regulations, including Corporate Compliance and HIPAA. Applies the Minimum Necessary Standard when accessing protected health information. Complies with established clinic policies and procedures and safety standards.
- Manages task lists within the electronic health record.
- Demonstrates support for and participates in accomplishing team goals and objectives.
- Performs other related work as required or requested.
Similar jobs
+Our Patient Service Specialist works as part of team to complete daily business office functions including billing, collecting, and interacting with patients. · +Schedules appointments and registers patients.Assists clinic in meeting goals related to quality and patient satisfac ...
4 days ago
We Enable Possibility℠ by promoting progress and inspiring our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. · Policy & endorsement issuance · ,File documentation and set-up · ,Re ...
1 week ago
Are you ready to jump-start your career and make a lasting impact at Prairie State Bank & Trust? If you're a motivated and dependable individual who thrives in a fast-paced, customer-focused environment, we want you to join our team as a Customer Service Specialist (CSS). This is ...
1 month ago
Job summary · The Administrative Services Specialist reports to the Administrative Services Supervisor. · This position maintains updated enrollment and benefit information for all self-insured employer groups. · SkillsAnswer telephone inquiries from insured members, employers, p ...
2 weeks ago
+ We Need Your Next-Level Service Mindset at the Best in Pests . · As part of the Orkin team, you'll be critical to helping our customers feel we've delivered on our promise. · You'll have more than a job—you'll have a career with growth potential and benefits that go beyond the ...
2 weeks ago
As a Loan Servicing Specialist at INB, you will provide exceptional customer service and perform critical loan servicing functions. · Respond to customer inquiries via phone and email regarding loan accounts, payments, and servicing-related questions. · Cover the loan servicing p ...
1 month ago
Addus Home Care strives to help older adults and people with disabilities to live safe and healthy lives at home. · In this job, you will assists families in crisis through DCFS programs including: Family Habilitation Services, Visitation and Housing. Family Service Specialists p ...
2 days ago
We are seeking a motivated and dependable individual to join our team as a Customer Service Specialist. This exciting opportunity allows you to become the voice of our bank, help people solve problems, and be part of a growing organization. · Deliver Exceptional Service: Answer c ...
1 month ago
The Administrative Services Specialist reports to the Administrative Services Supervisor and maintains updated enrollment and benefit information for all self-insured employer groups. · ...
2 weeks ago
Works as part of team to complete daily business office functions including billing, collecting and interacting with patients. · ...
2 weeks ago
This position plays an integral role in accomplishing the goal by utilizing a broad range of skills related to the customer service and administrative functions of the department. · Provides service to patient's requests courteously and professionally. · ...
1 week ago
The Loan Servicing Specialist is responsible for providing exceptional customer service and performing critical loan servicing functions, · Respond to customer inquiries via phone and email regarding loan accounts, payments, and servicing-related questions. · Cover the loan servi ...
1 month ago
· Position Purpose: · Provides service to patient's requests courteously and professionally. Perform accurate and timely data entry. Process paperwork neatly and accurately. Gailey Eye Clinic is committed to providing each patient with the highest quality eye care. This positi ...
1 day ago
Works as part of team to complete daily business office functions including billing, collecting, and interacting with patients. Also responsible for answering the telephone, routing and triaging calls relative to patient urgency. Schedules appointments and registers patients. · A ...
2 weeks ago
Works as part of team to complete daily business office functions including billing, collecting, · and interacting with patients. · ...
2 weeks ago
Provides direct service and case management to clients in Emergency housing and Transitional housing. · Conduct intake interviews with clients. · ...
1 week ago
We seek the game changers, the innovators…those who challenge the status quo because change really is the only constant. · We're not just another bank and we're not looking for just another employee.About The PositionAs the Small Business Administration (SBA) Servicing Specialist ...
1 month ago
This position provides user support for the Agency while focusing on customer service. Installing and maintaining workstations and other utilities to complete business functions at SRS. · We invite qualified applicants to apply for the position of Information Services Specialist ...
3 weeks ago
The Farm Services Administrative Specialist is responsible for office and administrative functions for the Agriculture/Farm Service division. · Supports customers by managing inquiries and resolving account-related issues. · Manages administrative/accounting processing of payment ...
1 month ago
Prioritize in a fast-paced environment while maintain client focus and demonstrating attention to detail. Collaborate with coworkers and clients to build positive relationships. · ...
1 month ago