Supply Chain Services Coordinator - United States - Feeding America

Description

Work. Serve. Thrive.

Imagine a place where your talent can make a meaningful difference in people's lives. Working at Feeding America is a uniquely rewarding experience in which our employees work together as vital parts of a much larger mission. We are innovative, mission-focused, diverse, collaborative, values-driven and focused on results.

Feeding America is the nations largest charity and the leading domestic hunger-relief charity in the United States. Our mission is to feed America's hungry through a nationwide network of member food banks and engage our country in the fight to end hunger.

This position is fully remote with up to 20% travel required, including travel to Chicago for annual all-staff meetings.

Learn more about Feeding America here.

The Opportunity

Coordinates product donation operations to ensure timely, accurate, and efficient processing in alignment with SOPs. Supports donors and Partner Food Banks through clear communication, stewardship, and platform training. Supports process improvements, project execution, and disaster response to optimize impact and strengthen relationships.

Compensation

at Feeding America national organization, equality is central to our mission and is an integral part of our compensation policies and structures. We maintain transparent salary ranges and clearly defined practices for how our team, including new hire salary offers, progress through these ranges. Once hired, employees have the opportunity to progress through salary ranges via regular merit increases and step promotions.

Salary Range: $58,000 - $63,000 based on experience.

Benefits

A list of benefits available to full-time employees can be found here.

Responsibilities

• Supports management of all donation requests and updates in alignment with SOPs and performance standards. Collaborates with donors, Partner Food Banks, and Supply Chain staff to maximize accepted donations and minimize declines.
• Provides responsive, solutions-focused customer service to Partner Food Banks, donors, suppliers, and internal teams. Oversees email and phone inquiries, donation allocation, tracking, and issue resolution with accuracy and clear communication.
• Onboards new donors when applicable and provides ongoing stewardship for SCS managed donors. Supports relationship managers by participating in donor meetings, handling donation communications, and serving as the main operational contact.
• Supports donor-facing activities by assisting with platform training, preparing standard and ad hoc reports, and helping ensure a positive donor experience. Shares updates with internal stakeholders to support alignment throughout the donation process.
• Assists with the daily operations of the donation platform, including promoting usage, providing training, publishing marketing messages, monitoring aging inventory, adjusting allocation shares, and generating reports as requested.
• Monitors yellow receipted pounds, addresses overdue receipts, and reinforces the importance of timely receipting through proactive communication with non-compliant Partner Food Banks.
• Provides support for complex or high-impact donation projects from initiation to execution. Develops and maintains status reports, coordinates allocation and delivery plans, and communicates regularly with donors to ensure seamless execution and donor satisfaction.
• Contributes to continuous improvement efforts across Supply Chain processes and technology by identifying opportunities and supporting cross-functional work on business requirements, testing, and feedback. Maintains ownership of data and SOPs, serving as the primary reviewer for updates and revisions. Serves as the primary trainer for new team members.
• Participates in disaster response coordination across internal teams and external stakeholders, including state agencies and affected Food Banks. Facilitates donor engagement during disaster scenarios, coordinates expedited transportation. Maintains inventory visibility and response tracking through timely updates to Tableau dashboards and reporting systems.
• Documents and coordinates donated freight spend. Evaluates offers for donated freight feasibility. Communicates availability, schedules shipments, and documents usage. Participates in stewardship meetings as needed.

Required Experience and Qualifications

• Adept customer service attributes and interpersonal skills.
• Ability to serve in a training or lead capacity to train new team members and/or during new process implementations.
• Effective planning and prioritization skills.
• Demonstrate a commitment to continuous process understanding and improvement.

Required Leadership Competencies

• Fosters an Enterprise Mindset
• Fosters an Open and Supportive Environment
• Leads with Accountability
• Collaborates Internally and Externally
• Focuses on People and TeamsManages Organization and Business Complexity
• Communicates with Impact and Influence

Feeding Americas goal is to attract, develop, retain, and promote a talented diverse workforce where all employees feel a sense of belonging and contribute to a culture that values differences, ideas, and experiences. We intentionally seek out diverse perspectives and skills on our teams, knowing that it makes us stronger as an organization and better equipped to serve our neighbors in need. We encourage all individuals, including those from historically under-represented communities and individuals with lived experience of hunger, to apply.

Feeding America participates in E-Verify and will provide the federal government with your Form I?9 information to confirm that you are authorized to work in the U.S. If E?Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E?Verify once you have accepted a job offer and completed the Form I?9.